Q and B drives have disappeared

Kris_Williams
Kris_Williams Member Posts: 4,277 Reckon Hall of Famer Reckon Hall of Famer
in Accounts Hosted

I login and am asked to create or restore a file. No Q or B drives visible

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,208 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Hosted is undergoing planned maintenance at the moment so that may be why ?

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  • Acctd4
    Acctd4 Accredited Partner Posts: 4,208 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    I’ve just tried (via Safari on my iPhone!) & got in as normal with all my company files there … (which is odd as it’s not normally accessible when under maintenance 🤔)

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  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner

    Well Kris you are in a pickle.

    Have you called support?

    Kr

  • Kris_Williams
    Kris_Williams Member Posts: 4,277 Reckon Hall of Famer Reckon Hall of Famer

    this happened 2 hours before maintenance started, but only on one of my logins, so I was a bit freaked out. However I tried again at 10.04 and for a few brief moments it was all good so I felt relieved.

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner

    Well as long as you feel okay.

    Now get out and enjoy the sunshine

    Kr

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Hi Kris,

    Sorry, I just saw your PM's about this now, apologies for that.

    Just confirming everything is ok with the Q and B drives now?

  • Kris_Williams
    Kris_Williams Member Posts: 4,277 Reckon Hall of Famer Reckon Hall of Famer

    yes @Rav , all good, sorry I panicked

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