✅ RESOLVED - Reckon Payroll and Reckon One performance issues (14 November)

Rav
Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
edited November 15 in Reckon Payroll
R1 Slowness.png

We're currently investigating reports of Reckon One and Reckon Payroll experiencing slow speeds when logging in, navigating around or completing tasks.

We've got our teams looking into this as we speak and our sincere apologies for the inconvenience this is causing at the moment.

More info to follow.

✅ THIS ISSUE IS NOW RESOLVED. CLICK HERE FOR LATEST UPDATE

Merry Christmas & Happy New Year everyone! 🎅🎆

I'm on leave from 23 December and back on deck again January 6th.

If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

Comments

  • Mark_9171963
    Mark_9171963 Member Posts: 66 Reckoner Reckoner

    Hi guys,

    We can log into the Reckon portal fine but unable to load either the Reckon Payroll or Reckon One pages today.

    We were halfway through a pay-run and things just stopped working.

    Just shown a blank screen with loading dots going nowhere. We have cleared cache's and re-booted etc. but same result.

    Anyone else having issues today?

  • Lucas
    Lucas Reckon Staff Posts: 299 Reckon Staff

    Hi @Mark_9171963 We've moved your post over to this main announcement, so you receive notification as soon as an update is posted.

    Apologies for the hassle this is causing at the moment. We've got the team on the case as we speak and hope to have more info to share very soon.

    Thank you.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    ℹ️ UPDATE - Issue likely resolved: Monitoring

    Hi everyone,

    Just a quick update, our teams look to have resolved the issue however we're continuing to monitor the service right now.

    If you are currently trying to access or navigate in Reckon Payroll, please refresh the page and/or log back in and let us know how you get on.

    Thanks for your patience everyone and apologies again for the inconvenience caused this afternoon.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Mark_9171963
    Mark_9171963 Member Posts: 66 Reckoner Reckoner

    All good guys, thanks. Seems to be working fine now!

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    ✅ ISSUE RESOLVED

    Hi everyone, this issue is now resolved.

    Access and performance to Reckon One and Reckon Payroll is fully available.

    Thanks again for your patience all!

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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