I have payroll issues. Can someone please assist

Renown
Renown Member Posts: 2 Novice Member Novice Member
in Reckon One

Hi

I'm having issues with payroll. Having error issue as below. Wasting so many hours trying to get this fixed. Please help. Have tried the support line and not able to be fixed with the advice given.

reckon 1 error.jpg

Answers

  • klaura
    klaura Reckon Staff Posts: 438 Reckon Staff Reckon Staff

    Hi Renown,

    Apologies for the inconvenience.

    Have you been given access to the account you're attempting to access by another user?

    The error message indicates that the account you are trying to access does not have the STP or GovConnect entity associated with it.

    Either it hasn't been created, or it's not shared with you yet.

    I hope it helps.

    Best regards,

    Karren

  • Renown
    Renown Member Posts: 2 Novice Member Novice Member

    Prior to the upgrade this was all working. Would have become unlinked or something with the upgrade

  • klaura
    klaura Reckon Staff Posts: 438 Reckon Staff Reckon Staff

    Hi Renown,

    Can you please provide us your details so we can check it further? You can send it to me via Private message.

    Thank you.

    Bes regards,

    Karren

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