EMAIL PENDING

Hi Team,

We have just switched over to Reckon Accounts Hosted yesterday and I am still familiarising myself with the new functions.

I emailed an invoice earlier this morning (7.25am) and when I checked the email status a moment ago, it is still sitting in pending.

What could be the issue here?

Thanks.

Comments

Zappy

That's odd

Have you tried sending an email to yourself

JEN

Update…

The email has now gone through but I still would like to know why it took so long?

Thanks.

Kris_Williams

I often have that with emails, not always out of Reckon. I believe the internet signal can drop out intermittently, sometimes without even being noticed

JEN

https://community.reckon.com/discussion/comment/20651567#Comment_20651567

Good morning Kris,

Thanks for your feedback. I'll keep an eye on the email situation.

Regards,

Jen

Rav

Hi Jen

Where did you see the Pending status for this particular email? Was it in Reckon Accounts Hosted's email report?

Zappy

There's a million things I'd like to know but not much more about my DNA

I got my ancestry results today

There goes my Xmas

Zappy

JEN

https://community.reckon.com/discussion/comment/20651569#Comment_20651569

Hi Rav,

Yes, it was in the Reckon Accounts Hosted email report.

I would have thought once an email is sent, it should be delivered straight away.

Zappy

@JEN

It could be one of very many reasons

You know, in the old days hosted didn't even have email tracking. Sometimes email can take a while from MYOB too. I dont know if there's anything mysterious about it.

If its happening more frequently or to particular email addresses you might want to take a note of that.

Zappy

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