Payroll submission error

GMuir
GMuir Member Posts: 4 Novice Member Novice Member
in Reckon Payroll

I'm trying to submit my first payroll through STP and I get this error message

"Check and update your hosted SBR Software ID through Access Manager or by phoning the ATO."

Access manager shows Reckon as my registered software.

How do I fix this?

Answers

  • Nickiu
    Nickiu Reckon Alumni Posts: 227 Former Reckon Staff Member Former Reckon Staff
    edited February 24

    Hi @GMuir,

    Did you register via Access manager or call the ATO? When did you do it?

    Thanks,

    Nick

  • GMuir
    GMuir Member Posts: 4 Novice Member Novice Member

    I called the ATO, about 4 weeks ago.

    Access Managers shows Reckon as registered

  • Nickiu
    Nickiu Reckon Alumni Posts: 227 Former Reckon Staff Member Former Reckon Staff

    Hi GMuir

    Thank you for your quick response. Can you ensure that the specific software id on the book is listed in Access manager.

    To check the Software id in Reckon One payroll → Login to the book → Payroll → Payroll Setting → Software ID

    image.png

    Cheers,

    Nick

  • GMuir
    GMuir Member Posts: 4 Novice Member Novice Member

    The software ID was incorrect, I have updated it, how long does it take before it gets processed?

  • Nickiu
    Nickiu Reckon Alumni Posts: 227 Former Reckon Staff Member Former Reckon Staff
    edited February 24

    Hi GMuir,

    The fastest way is to ring the ATO. It should be pretty quick.

    Let me know how it go.

    Thanks  

  • GMuir
    GMuir Member Posts: 4 Novice Member Novice Member

    Will it be processed automatically once the software ID is corrected or do I have to resubmit it?

  • Nickiu
    Nickiu Reckon Alumni Posts: 227 Former Reckon Staff Member Former Reckon Staff

    Hi GMuir,

    It returned an error, which means it was unsuccessful. You will need to resubmit it again.

    Thanks  

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