STP Phase 2

mlatour
mlatour Member Posts: 16 Novice Member Novice Member
edited January 2024 in Reckon Payroll

I received an email from Reckon telling me I have not migrated to STP Phase 2 yet. I upgraded well before 30 Sept and when I check my mobile app in Settings - Single Touch Payroll in tells me my version is STP Phase 2.

Can I ignore this email and does the above mean I have successfully migrated to Phase 2?

Best Answer

  • Lucas
    Lucas Reckon Staff Posts: 491 Reckon Staff Reckon Staff
    Answer ✓

    Hi @mlatour,

    I just want to make sure you are in fact migrated to STP Phase 2, could you please try the following to check:

    1. Go to Settings
    2. Single Touch Payroll
    3. Verify if you are on STP version: Phase 2

    If you are please disregard the email.

    Thank you.


    Cheers,

    Lucas

    Lucas Andrews
    Technical Support Representative

Answers

  • mlatour
    mlatour Member Posts: 16 Novice Member Novice Member

    I have followed your instructions and yes, it says STP version: STP Phase 2.


    I will ignore the email.


    Thanks

  • Kris_Williams
    Kris_Williams Member Posts: 4,184 Reckon Hall of Famer Reckon Hall of Famer

    I also have a friend who has been receiving emails about migrating to STP 2 but has has long ago done that, and the payroll settings reflect that

  • Lucas
    Lucas Reckon Staff Posts: 491 Reckon Staff Reckon Staff

    Hi @Kris_Williams,

    Could you please flick through a screenshot of the email and I will take a look at it?

    It seems strange to be getting a STP 2 email, if the payroll settings reflect that.

    Thank you and speak to you soon.

    Lucas

    Lucas Andrews
    Technical Support Representative

  • Kris_Williams
    Kris_Williams Member Posts: 4,184 Reckon Hall of Famer Reckon Hall of Famer

    I believe it was a reminder within the program not an email, just waiting for the screenshot

  • Lucas
    Lucas Reckon Staff Posts: 491 Reckon Staff Reckon Staff

    Hi @Kris_Williams,

    Okay, that's no problem. Just reach out once you do get that screenshot :)

    Thank you and speak to you soon.
    Lucas

    Lucas Andrews
    Technical Support Representative

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