Copy Paste no longer works

ADNFinance
ADNFinance Member Posts: 12 Novice Member Novice Member
in Accounts Hosted

Hello All,

Since Reckon moved to the "new platform, "the Ctrl C from another program then Ctrl V into Reckon no longer works for us. For example, Ctrl C of a customer's Purchase Order number from our job management program to Ctrl V into the Purchase Order number field in the Reckon Invoice no longer works. It will not paste anything. However, if I Ctrl V in excel, or word, or an email it works exactly as it should. It just does not work in Reckon. Our Customer PO's are up to 12 digits long. We use Ctrl V to save time and to save data entry errors. This feature is vial to us. Is anyone else having this problem? What to do?

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  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 522 Reckon Staff Reckon Staff

    Hi @ADNFinance

    Apologies for the inconvenience.

    If you can please confirm which browser are using for Reckon Accounts Hosted?

    Regards

    Tanvi

  • ADNFinance
    ADNFinance Member Posts: 12 Novice Member Novice Member

    The browser we use is Google Chrome

  • Reeta
    Reeta Reckon Staff Posts: 337 Reckon Staff Reckon Staff

    Hi @ADNFinance ,

    Please refer to this communication below and also verify the clipboard permission. You should see a clipboard icon in your address bar on the right side, when you are logged into your company file in Reckon Hosted.

    https://community.reckon.com/discussion/8100531/unable-to-paste-email-addresses-to-send-invoices-from-reckon-hosted

    Hope this helps.

    If you have any queries, please let us know.

    Regards,

    Reeta

  • klaura
    klaura Reckon Staff Posts: 448 Reckon Staff Reckon Staff

    Hi @ADNFinance ,

    Additionally, I would advise making sure that Clipboard access is allowed in your site's permissions. Usually, a pop-up appears the first time.

    In Chrome, you can check and modify the permissions by clicking this icon next to the URL in the address bar.

    You can check more about the new Hosted platform here.

    Getting to know the new Reckon Accounts Hosted platform experience! ✨ — Reckon Community

    I hope it helps.

    Best regards,

    Karren

  • PeterC67
    PeterC67 Member Posts: 68 Reckoner Reckoner

    You need to change the security setting at the top of the browser to allow for copy and paste.

    It is in the upgrade notes. If you did not answer yest to allow Amazon services, then copy / paste will not work

  • ADNFinance
    ADNFinance Member Posts: 12 Novice Member Novice Member
    image.png

    Ok. Very confused now. There is no clipboard icon with a line though it for me to turn on permission.

    Now what. Upgrade notes? Nope not sure I've seen those either. Can someone post me a link please, although it's probably too late now.

    I needed to answer Yes to Amazon services? I honestly don't recall having been asked that question, so how do I go back to that. I just need copy paste to work!

  • Reeta
    Reeta Reckon Staff Posts: 337 Reckon Staff Reckon Staff

    Hi @ADNFinance ,

    Please find the steps below to enable clipboard access for google chrome:

    • Click on the three-dot menu icon in the upper-right corner of Chrome.
    • Select "Settings."
    • Navigate to "Privacy and Security."
    • Click on "Additional Permissions."
    • Scroll to the "Clipboard" section.
    • Select the option to allow clipboard access.
    • Once enabled, you can copy and paste.
    image.png

    Hope this helps.

    Regards,

    Reeta

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 522 Reckon Staff Reckon Staff

    Hi @ADNFinance

    See if this helps, Follow the steps as in the attached screenshots below -

    image.png image.png image.png image.png

    Regards

    Tanvi

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