STP Finalisation incorrect

Bronnie
Bronnie Member Posts: 24 Reckoner Reckoner
in Reckon Payroll

The STP Finalisation Report is showing the incorrect PAYG figure for an employee on a clients file. I know which pay run it relates to and have worked out that the payg on the lump sum has been doubled up. What it is showing now is different to the STP report submitted to the ATO at time of payment. When I go to revert this payrun to draft I get the following message:

image.png

I have tried to refresh the page but each time I do this for some reason the Finalisation report goes further out. The year to date Payroll Summary is only out the doubled up amount of $243 but the finalisation report is way out:

The payg for the year should be $15,012:

Payroll Summary shows:

image.png

STP Finalisation shows:

image.png

Please note this is a terminated employee.

Any suggestions on how this can be fixed?

Thanks

Bronnie

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,222 Reckon Community Manager Community Manager

    Hi @Bronnie

    I think we might need to take a closer look at what's going on there, particularly that internal server error.

    Can you please shoot through a ticket to us here and include the details from your post here and we'll have a member of our tech support team check this out. If needed, we'll get this over to our development team as well.

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