Payroll Summary Report Not Generating for First Pay Run 2025/2026

Simone_9171542
Simone_9171542 Member Posts: 42 Reckoner Reckoner
in Reckon Payroll

We’re currently processing our first pay run for the 2025/2026 financial year and have noticed that the Payroll Summary Report is not generating for this week. All reports for previous weeks are generating as expected.

The message displayed is:
"No transactions matching your selection were found. The report could not be generated."

Could you please assist in identifying the cause of this and advise how we can resolve it?

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,651 Reckon Community Manager Community Manager
    edited June 30

    Hi @Simone_9171542

    What is the pay date of the pay run you've created that isn't appearing in the report for 2025/26?

  • Simone_9171542
    Simone_9171542 Member Posts: 42 Reckoner Reckoner

    The pay date is 02/07/2025

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,651 Reckon Community Manager Community Manager

    Thanks for that @Simone_9171542

    Are you entering a custom date range into the reporting period when generating the Payroll Summary report similar to the below?

    image.png

    If not, what reporting period filter are you currently using when creating the report?

  • Simone_9171542
    Simone_9171542 Member Posts: 42 Reckoner Reckoner

    Ahh my silly mistake - I had the top still "This Month" all sorted now!

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,651 Reckon Community Manager Community Manager

    Phew! Glad we got to the bottom of that 🙂

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