Every month I am being charged on Google play and apple pay for access to the Reckon payroll app.

ArthurD
ArthurD Member Posts: 1 Novice Member Novice Member
in Reckon Payroll

Every month I am being charged on Google play and apple pay for access to the Reckon payroll app. I have tried multiple times to unsubscribe from either, only to find out that my subscription is ended for both and then have to re subscribe, then the whole process of being billed by both begins again.

Wondering if any others have come across this issue and if there is a solution that I am unaware of?

Also trying to find a contact phone number to talk to someone at Reckon about the issue.

Regards Arthur

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,651 Reckon Community Manager Community Manager

    Hi @ArthurD

    Thanks for flagging this and I might need a little bit more info from you.

    Do you have multiple Reckon Payroll app accounts with us or just a single one?

    It sounds a little odd that you're being billed by both Google and Apple, did you switch over from Android to Apple at some point previously (or vice versa)?

    When you look at the app store accounts for both, does it show that there previously was a subscription for Reckon Payroll? Or does it show an active subscription?

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