Access to updated Reckon File

Ann_10524711
Ann_10524711 Member Posts: 52 Reckoner Reckoner
in Reckon Accounts (Desktop)

Hello, we have updated our RA desktop enterprise to the latest version. We have 2 users that access the same computer. When the second user has tried to log into the reckon file, it comes up with a message. "cannot open this company file because the file has been updated to a newer version" Solution - "restore backup OR upgrade your version of RA to the latest version" The PC has the latest version and has been operating with user 1.

Why is this happening and how do we rectify this issue. I don't understand why switching users has caused this issue?? Appreciate your help.

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 4,184 Reckon Hall of Famer Reckon Hall of Famer

    if the file has been updated to 2025 version opening it in 2024 will cause this. Go to Control Panel and log off remote sessions and then login again, make sure you only open 2025 version

  • Datarec
    Datarec Reckon Staff Posts: 1,354 Reckon Staff Reckon Staff
    edited July 2

    It sounds like both versions of the desktop software are still currently installed.

    And the person that cannot access the upgraded data file is launching the older version software.

    Have both users confirm the exact product name of the icon they are using to launch the software.

    One of they may mention the year "2024" which is the older version, whilst the newer version does not mention the year at all.

    Example: "Reckon Account Premier 2024" or "Reckon Accounts Premier"

    Regards,

    Reckon Data Recovery Team

    How to ask good questions on the Reckon Community

    #TipTuesday - A Picture Paints A Thousand Words

    How do I add an image or screenshot to my discussion?

  • Kris_Williams
    Kris_Williams Member Posts: 4,184 Reckon Hall of Famer Reckon Hall of Famer

    I’m sorry if I confused you I thought it was Hosted not Desktop. Same problem but you are clicking on the wrong icon

  • Ann_10524711
    Ann_10524711 Member Posts: 52 Reckoner Reckoner

    Hi Kris, Thank you, you are correct. The user was clicking on a shortcut to the older version. All fixed now.

    Thank you for your prompt help. Have a good afternoon.

  • Kris_Williams
    Kris_Williams Member Posts: 4,184 Reckon Hall of Famer Reckon Hall of Famer

    Great to hear it’s all sorted, you have a nice afternoon too, stay warm

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