Search error on the Reckon Community (2 July 2025)

Rav
Rav Administrator, Reckon Staff Posts: 14,105 Reckon Community Manager Community Manager
in About Reckon Community

Hi everyone

Unfortunately it looks like the search function in the Reckon Community is currently experiencing issues.

Currently when searching for posts, the below error message is appearing on the search results page 👇

image.png

This has been flagged with our Community platform provider to investigate and I hope to have more info to share on a resolution very soon.

This issue is specific to the Reckon Community site and does not affect any Reckon software.

Apologies for the inconvenience this is causing at the moment.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,105 Reckon Community Manager Community Manager

    ℹī¸ UPDATE

    Hi everyone

    Our search index on the Reckon Community is currently being rebuilt and the expectation is this should be completed in about an hour.

    I'm keeping a close eye on progress and will keep you updated.

    Thanks everyone

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,105 Reckon Community Manager Community Manager

    ℹī¸ PARTIALLY RESOLVED

    Hi all,

    The search function on the Reckon Community is working again.

    The reindexing of content is still currently underway so while not everything may appear in search results just yet the majority of content will and is now available in search.

    I'll post another update once the issue is resolved in full.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,105 Reckon Community Manager Community Manager

    ✅ ISSUE RESOLVED

    The issue is resolved and search is now fully operational on the Reckon Community.

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