Is the Reckon One portal down?
Hi, I have been trying to log into my Reckon One portal but the server tells me the page is unreachable, I have tried 2 different search engines and even my phone but no luck.
Is anyone else having this issue?
Best Answers
-
Dear @Robyn ,
You said you're using different web browsers - which web browsers have you checked?
Also, on your phone, can you check on Mobile Data to see if it works off an internet connection?
Kind regards,
Alexis McKeown
Reckon Senior Technical Support
Working hard since 20180 -
Hi Alexis,
I initially used my normal Google Chrome, when that didn't work, I tried Microsoft Edge.
With my phone, it is also Google, I just turned off my mobile data and noticed it was connected to a mobile internet, when I switched it over to normal internet it worked, same as my computer. Not sure why it hooked into the wrong service but its working now.
Thanks so much 😊
1 -
Thanks Alexis, its all working again.
Thank you
1
Reckon Staff Answers
-
Dear @Robyn ,
We have not received any reports or outage notifications and, as far as I can see, the Portal is available.
Can you confirm you're going directly to ?
Kind regards,
Alexis McKeown
Reckon Senior Technical Support
Working hard since 20180 -
Hi, yes I am. I am using the same link I use every time. I was in it yesterday with no issues. Even when I click on a link from this site I get the same message
1 -
Dear @Robyn ,
Can you clear your web browser's cache?
It might be a caching issue between Chrome or Edge, or if you're using Firefox.
As well as this, can you try Chrome's Incognito mode?
Kind regards,
Alexis McKeown
Reckon Senior Technical Support
Working hard since 20180