How do I fix a double EOFY STP submission

Dean
Dean Member Posts: 17 Reckoner Reckoner
edited June 16 in Reckon Payroll

I accidentally lodged my EOFY STP submission TWICE because the app froze.

How can I fix this? I do not want it showing twice the actual amounts for the ATO.

Best Answer

  • Lucas
    Lucas Reckon Staff Posts: 563 Reckon Staff Reckon Staff
    Answer ✓

    Anytime @Dean. Feel free to reach out anytime you require assistance.

    Thank you and speak to you soon.

    Lucas.png

Answers

  • Lucas
    Lucas Reckon Staff Posts: 563 Reckon Staff Reckon Staff

    Hi @Dean,

    It won't show the EOFY submission twice on the ATO's end. As it will only submit again the STP Year-to-Date figures for your payroll again.

    So you will not need to do anything as the EOFY Finalization will overwrite any previous submissions.

    Thank you and speak soon.

    Lucas.png
  • Dean
    Dean Member Posts: 17 Reckoner Reckoner
    https://community.reckon.com/discussion/comment/20655422#Comment_20655422

    Actually it IS showing twice on their portal. I am on the phone to the ATO atm to try and get it fixed

  • Lucas
    Lucas Reckon Staff Posts: 563 Reckon Staff Reckon Staff

    Hi @Dean,

    Could you possibly send me a screenshot in a private message so I can check this for you?

    Thank you and speak to you soon.

    Lucas.png
  • Dean
    Dean Member Posts: 17 Reckoner Reckoner

    Screenshot from app or ato portal?

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager
    edited June 16

    Hi @Dean

    While the ATO Portal will likely show two submissions have been received on their end, an EOFY finalisation is an update event-type submission which will finalise employee balances and mark them as tax ready.

    Sending additional EOFY finalisations will overwrite any prior submissions/balances, it won't double up on anything as it doesn't actually carry any balances in itself.

  • Dean
    Dean Member Posts: 17 Reckoner Reckoner

    Many thanks Lucas and Rav. You are both more knowledgeable than the ATO apparently hahaha.

    As we all know…. The ATO are the only people you make sure you do not stuff around or make mistakes with.

  • Jeff Parker
    Jeff Parker Member Posts: 20 Reckoner Reckoner
    edited July 29

    Am having a similar issue, but that there were errors in the eofy STP I submitted. Did you end up seeing that there was only the one entry on employee's ATO records?

    I'm trying to work out if I can just upload the corrected eofy STP and that that will overwrite the incorrect data. Anyone have any ideas please?

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Hi @Jeff Parker

    Yes, sending a new EOFY finalisation will overwrite previous balances. If you've corrected any errors that were affecting the first submission then I'd recommend sending through a new EOFY finalisation.

    This will overwrite all prior employee balances with the balances that are included in the EOFY finalisation and also mark the employees as Tax Ready.

  • Jeff Parker
    Jeff Parker Member Posts: 20 Reckoner Reckoner

    Thanks Rav, but the previously uploaded eofy STP, i.e. with errors in some values, did load successfully and the employee's ATO records are already marked Tax Ready. My question really is can I upload a new eofy STP with correct values and that it will override the data already in their records.

    I have advised the affected staff to not submit their ITRs until the issue is fixed, so I'm hoping the window to fix the problem is still open.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Yes, previous balances that were already sent will be overwritten when you send through a new EOFY finalisation.

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