Emails vanishing before being sent

LightningLaundry
LightningLaundry Member Posts: 3 Novice Member Novice Member
in Reckon One

Hi there,

I am going to the Select Form to Email tab, then Pay Slips.

I change the date to the appropriate set of pay slips and ensure they are all ticked, then press OK.

However when the Select Forms to Send pop up box appears, it is empty and there is nothing to select and send.

This issue started when I was sending the employee wage summary for last EOFY.

Steve

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Best Answer

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 596 Reckon Staff Reckon Staff
    Answer ✓

    Dear @LightningLaundry ,

    You likely have a corrupt email flag in your system.

    There is a simple (if tedious) way to correct this:

    1. Go to File.
    2. Select Send Forms.
    3. Check to see if your emails have loaded into the system.
    4. If not, press Escape.
    5. Repeat steps 1-4 until the emails load.

    Kind regards,

    Alexis McKeown

    Reckon Senior Technical Support
    Working hard since 2018

Answers

  • LightningLaundry
    LightningLaundry Member Posts: 3 Novice Member Novice Member

    Just to clarify… I'm not sure if I have inadvertently posted this as a Reckon One issue… but I am actually using the Reckon Accounts Hosted platform.

  • LightningLaundry
    LightningLaundry Member Posts: 3 Novice Member Novice Member

    Thank you Alexis.

    Took about 30 refreshes but it appears to be working correctly again.

    Appreciate the help.

    Steve

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 596 Reckon Staff Reckon Staff

    Dear @LightningLaundry ,

    Never an issue at all - glad the fix worked out for you. 🙂

    If you have any further issues, you're always welcome to ask for help on the community.

    Kind regards,

    Alexis McKeown

    Reckon Senior Technical Support
    Working hard since 2018

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