Reckon Freezing

LornaBock
LornaBock Member Posts: 15 Reckoner Reckoner
in Accounts Hosted

I am trying to build a report and Reckon keeps freezing

image.png

I have to totally log out of remote session. This is about the sixth time this has happened today but has happened in the past.

Comments

  • Zappy
    Zappy Accredited Partner Posts: 5,390 Accredited Partner Accredited Partner

    @LornaBock

    You need to download your complimentary copy of Reckon Enterprise and copy the file to your desktop. You can then run the report from the desktop. Call me any time 0407 744 914

    Zappy

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,657 Reckon Community Manager Community Manager

    Hi @LornaBock

    Is this occurring on any report you attempt to generate or just a certain one?

    Does the report have a wide date range that its attempting to retrieve? Or does this occur no matter what date range is selected?

  • LornaBock
    LornaBock Member Posts: 15 Reckoner Reckoner

    It is just the one report of Supplier Balance Summary from at the end of last month compared to the prior month

  • Zappy
    Zappy Accredited Partner Posts: 5,390 Accredited Partner Accredited Partner

    Dont waste any more time on it

    Call me

    Kevin

  • LornaBock
    LornaBock Member Posts: 15 Reckoner Reckoner

    I have spent the last 2 hours doing a complete rebuild and it is still happening. The screen shot above is what appears when the build gets to 28%.

  • Zappy
    Zappy Accredited Partner Posts: 5,390 Accredited Partner Accredited Partner

    @LornaBock

    I will fix this. Call me.

    Kevin V Russell 0407 744 914

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