Unable to get manual import EFT details. What is happening here please?

Delrafarm
Delrafarm Member Posts: 3 Novice Member Novice Member
in Reckon One

Hi.

Trying to upload a QIF file from Bank Data and coming up with this error. Even though have done exactly same process many times before.

Answers

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 516 Reckon Staff Reckon Staff

    Hi @Delrafarm

    Apologies for the inconvenience.

    If you can please provide us with the screenshot for the error message you are getting after uploading the QIF file. Thank you!

    Regards

    Tanvi

  • Delrafarm
    Delrafarm Member Posts: 3 Novice Member Novice Member
    edited August 27

    Please find attached

    image.png
  • Jason_Z
    Jason_Z Reckon Staff Posts: 245 Reckon Staff Reckon Staff
    edited August 27

    Hi @Delrafarm,

    Thanks for bringing this to our attention. We found that its also occurring with one of our agent's test books as well.

    Our team is currently investigating, and I’ll share any updates as soon as I receive them.

    Sorry for the inconvenience 🙏

  • Finbow
    Finbow Member Posts: 2 Novice Member Novice Member

    Having the same issue with QIF and comma delimited files. Never had an issue previously.

  • Jason_Z
    Jason_Z Reckon Staff Posts: 245 Reckon Staff Reckon Staff

    Thanks @Finbow,

    I can replicate this issue with my QIF and CSV files as well.

    Again, sorry for the inconvenience. The team is trying to get this back up and running.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,657 Reckon Community Manager Community Manager

    Hi everyone

    Thanks for your reports on this, our team should now have this resolved.

    Can you please try again when you have a chance and let us know if its working for you

    Cheers!

  • Finbow
    Finbow Member Posts: 2 Novice Member Novice Member

    Working now. Thank you

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