Can't generate new invoice in the Invoice App

Edward
Edward Member Posts: 13 Reckoner Reckoner
edited August 28 in Reckon One

Hi there,

Is there Reckon Invoices App down at the moment? I can't generate a new invoice.

Kind regards,

Ed

Best Answer

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,657 Reckon Community Manager Community Manager
    Answer ✓

    Hi all,

    I just wanted to let you know the latest update to the Reckon Invoices App is now available for download from your app store.

    This version carries a fix for the issue where new invoices could not be created.

    Please grab the latest update from your app store and then try it out. Let me know if you still have any trouble with it.

    Cheers!

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,657 Reckon Community Manager Community Manager

    Hi Ed

    Are you receiving any particular error message in the app when you attempt to create a new invoice?

    Also, are you using the Apple or Android version of the Invoice app?

    Lastly, are you on the latest version of the Reckon Invoices App? The current version is 3.3.12, are there any updates available to you in your app store?

  • Edward
    Edward Member Posts: 13 Reckoner Reckoner

    Hi Rav,

    I am using an Android and I'm on the latest version of the app.

    I am trying to press the + button to start a new invoice and it's not working. Even when I click on an invoice to receive payment it doesnt give me the option for receiving the payment.

    Cheers

    Ed

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,657 Reckon Community Manager Community Manager

    Thanks for that Ed.

    I've just logged into my own account on the app and tested out a few of my books and can replicate the same behaviour you're experiencing.

    Let me get this over to our mobile dev team to investigate what's happening there. In the meantime, I'd recommend logging into your main Reckon One book on a PC here - Login to Reckon One and you should be able to create invoices without issue there.

    Apologies for the hassle this is causing right now and thanks for flagging this. I'll keep you posted.

  • Edward
    Edward Member Posts: 13 Reckoner Reckoner

    Thanks Rav. Appreciate the quick response mate.

    Regards,

    Ed

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,657 Reckon Community Manager Community Manager

    Hey @Edward

    Just a quick update to let you know our team have found the cause of the issue in the Invoices App. They're working on a fix right now and it'll be released hopefully later today or if not, then tomorrow but I'll keep you updated.

  • Edward
    Edward Member Posts: 13 Reckoner Reckoner

    Thanks for that Rav.

    It seems as though the whole invoicing system is down even on the PC. I can login but when I try and create a new invoice or receive payment it says "something has gone wrong"

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,657 Reckon Community Manager Community Manager

    Hmm that definitely doesn't sound good. I'm going to shoot through an access request to your book. It'll come through separately in an email, can you please grant access when you have a sec and I'll take a look at that.

  • Edward
    Edward Member Posts: 13 Reckoner Reckoner

    You should have access now

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,657 Reckon Community Manager Community Manager

    Thanks Ed, I just jumped in to check it out.

    Can you let me know where specifically that error message appears? ie. when you create a new invoice does it appear as soon as you click the Add button to create a brand new invoice, or does it appear after you've finished entering the details and then try to save the invoice?

    Only reason I ask is, I just tried creating a new invoice in the book by clicking the Add button and the new invoice creation screen appeared normally.

    image.png
  • Edward
    Edward Member Posts: 13 Reckoner Reckoner

    Thanks mate.

    To be fair I'm accessing the main website using my phone. So basically the PC access off my phone.

    I go the unpaid invoices page and click on the "new invoice" button and it comes up with that error.

  • Edward
    Edward Member Posts: 13 Reckoner Reckoner

    I just clicked on the add button again and it came up with the same problem

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,657 Reckon Community Manager Community Manager

    Ah ok gotcha. I think the experience on a mobile browser could do with some improvement as usually that's the what app would be for.

    With that said, if you click on your browser menu then tick the Desktop Site option then refresh the page I believe it should work a bit better.

    1000044791.jpg

    Give that a go and let me know how you go.

    Cheers

  • Edward
    Edward Member Posts: 13 Reckoner Reckoner

    Mate you are a legend. That has fixed the problem.

    Have a nice weekend.

    Cheers

    Ed

  • Acid_Rip
    Acid_Rip Member Posts: 8 Reckoner Reckoner

    I am new to Reckon and my App is not working either. I see that may be fixing it , does anyone know if this has been done as I cannot use mine still today

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,657 Reckon Community Manager Community Manager

    Morning @Acid_Rip

    We've submitted a new app update with the fix to both Apple & Google for approval, once that goes through the new update will be available in your app stores to download. I'll post an update here once that happens.

    In the meantime, if you login to Reckon One on your browser on a PC here - Login to Reckon One you will be able to create new invoices and record payments for existing invoices.

  • Acid_Rip
    Acid_Rip Member Posts: 8 Reckoner Reckoner

    thank you Rav, I will await the update notice.. Thank you for quick response

  • Acid_Rip
    Acid_Rip Member Posts: 8 Reckoner Reckoner

    i just re downloaded the app and it still does not work!

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,657 Reckon Community Manager Community Manager

    Sorry to hear that @Acid_Rip

    Can you let me know what's happening specifically? Is the + button to create a new invoice greyed out or is there an error appearing etc?

    If you could add a screenshot here that would be great as well.

    Cheers

  • Acid_Rip
    Acid_Rip Member Posts: 8 Reckoner Reckoner

    Nothing happens, i deleted the App, i re downloaded the app, logged in and it was exactly the same, still cant add an invoice or do anything…

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,657 Reckon Community Manager Community Manager

    @Acid_Rip can I just confirm are you using the iOS or Android version of the Invoices app?

  • Acid_Rip
    Acid_Rip Member Posts: 8 Reckoner Reckoner

    sorry i am using the ios apple app from apple store

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,657 Reckon Community Manager Community Manager

    Gotcha thanks @Acid_Rip, and my apologies I think I've jumped the gun a little here. The new update for the Invoices App is available on Android as Google has approved the new build however I've just found out we're still waiting on Apple to give the greenlight for the iOS version.

    I'll keep you posted on this.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,657 Reckon Community Manager Community Manager

    Hi @Acid_Rip

    The update for the Reckon Invoices App is now live on the Apple App Store. Can you please download the latest version and let me know if you're able to successfully create invoices from the app when you can.

    Cheers

  • Acid_Rip
    Acid_Rip Member Posts: 8 Reckoner Reckoner

    woohoo, great it’s now working.. thank you so much… appreciate the work

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