Reckon Payroll App not opening

Bev_10413901
Bev_10413901 Member Posts: 4 Novice Member Novice Member
edited August 30 in Reckon Payroll

I have updated Reckon payroll and now unable to sign in. The screen closes before I can choose sign in and returns to the Google Play page. 😕

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,626 Reckon Community Manager Community Manager

    Hi @Bev_10413901

    Just to confirm, are you version 8.3.1 of the Reckon Payroll app?

    Can you try closing the app in full ie. Swipe it away from any apps running in the background then reopen it and try again.

  • Bev_10413901
    Bev_10413901 Member Posts: 4 Novice Member Novice Member

    Hi Rav

    I have closed all open apps, restarted the tablet and tried to open Reckon payroll..it just shuts down before I can choose sign in. I have also changed my password. I am pretty certain it is version 8.3.1.

    When I began to open Payroll this morning there was a message saying before using Payroll I needed to update it. When it wouldn't open I deleted and reloaded the programme.

  • Bev_10413901
    Bev_10413901 Member Posts: 4 Novice Member Novice Member

    Hi Rav,

    I did the update as requested too. That's when it wouldn't allow me to sign in

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,626 Reckon Community Manager Community Manager

    Thanks @Bev_10413901

    It sounds as though you've done all the right things. I just tried out the app (v8.3.1) on my Samsung Galaxy S24 and a Samsung Galaxy tablet and in my case it seemed to work ok.

    Can you try going to Settings ➡️Apps ➡️ Reckon Payroll ➡️ Storage ➡️ Clear Data and then reopen the app and try to login.

    If you use a browser app on your tablet and head over to Login to Reckon One and sign in with your usual app login details, this will take you to the full Reckon Payroll experience which should allow you to get your pay runs done.

    Let me know how you get on.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,626 Reckon Community Manager Community Manager

    Morning @Bev_10413901

    Just a quick update to let you know the Reckon Payroll App has received a new version, v8.4.1 which is now available to download from your app store.

    When you have a chance, can you please grab the update from Google Play and then try to login to the app and let me know if you're able to successfully get in?

    Cheers!

  • Bev_10413901
    Bev_10413901 Member Posts: 4 Novice Member Novice Member

    The tablet Payroll App is working now, thanks Rav. I did the update using Google Play apps and everything is fine now.🤗

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,626 Reckon Community Manager Community Manager

    Excellent to hear thanks @Bev_10413901! 🙂

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