advance payment (Partial payment )
Hi Team,
In Reckon Hosted, is it possible to apply a payment directly to Sales Orders in the same way we do with Purchase Orders?
We would like to understand the correct process for accepting an advance payment against a customer order and providing the customer with proof of payment. If we raise an invoice to receive the advance payment, the order cannot be tracked in the system once the invoice is paid, as the job will automatically be closed.
Could you please clarify the recommended process?
Comments
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Hi @prasanna ,
You generally do not pay a sales order directly because it is a customer order before invoicing. Instead, you convert the sales order into a sales invoice, which is the document you use to request payment from the customer. The customer then makes a payment to the sales invoice, not the sales order, and this payment is recorded in Reckon Accounts, typically by receiving a customer payment against the invoice.
While reviewing our community page, I noticed some workarounds shared by our partners in previous comments.
I hope this helps.
Regards,
Reeta
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Hi Thanks for your reply
We need to deliver to invoice . So I am writing about advance payment before deliver goods
a situation where customer pay to the quote or sales order
Thanks
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Hi @prasanna
Just Receive Payment as normal, selecting to Leave the credit to be used later:
This will create a credit against the Customer (or Customer:Job as applicable):
Once you generate the subsequent Tax Invoice from the SO, you will be prompted regarding allocation of this credit & can apply this initial pre-payment (Credit) to it, reducing the invoice balance due:
Depending on the existing format of your current invoice, you may need to add the Payments/Credits & Balance Due labels:
Personally, I would Duplicate my existing Tax Invoice template (to create an additional one named Inv (w/CRs & Bal Due) or similar) then you can select the applicable template accordingly in the invoice window, as needed:
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Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! *** Bookkeeping & 1-on-1 customised software Training/Troubleshooting ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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Hi Ballajura,
Thank you for providing such a clear and professional solution for handling deposits. We also follow the same procedure for both supplier and customer advance payments.
My question goes a bit further: is there a way to link a quote or sales order to a payment when we receive an advance on a customer account? Ideally, when reviewing the Sales Order history, it would be helpful to see the advance payment recorded and linked to that specific order.
Iโve noticed this functionality already exists for purchase orders, when processing an advance payment to a supplier account, the system prompts us to link it to a purchase order. I was wondering if a similar feature is available (or can be enabled) for sales orders.
Thank you again for the time and detail youโve put into your explanations. Itโs greatly appreciated.
Kind regards,
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Unfortunately not ๐
The best workaround is just to manually note it in the Descriptions/Memos so itโs visible in lists & reports ๐ฌ
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! *** Bookkeeping & 1-on-1 customised software Training/Troubleshooting ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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Thank you very much ๐
1
Reckon Staff 
