Looking for a Personal Plus support person

System
System Member Posts: 248 Moderator Moderator
in Personal Plus and Home & Business
This discussion was created from comments split from: Ask Me Anything (AMA) with Reckon CEO Sam Allert!.

Comments

  • Ken_10863730
    Ken_10863730 Member Posts: 2 Novice Member Novice Member

    Hi great to be able to ask a question.

    I have been a Reckon accounts Personal Plus user since 2000. For the last 2 years, the software regularly crashes and I get the message 'Reckon accounts launcher is not responding'. This usually freezes the PC and I have to re-boot and start over. To try to find a solution, I used a recommended Reckon support person who was unable to solve this; he indicated that it was a PC not a Reckon issue. However, my Tech support team says it is a Reckon issue. Can you recommend a support person who is both Reckon and tech savvy to solve this very frustrating issue. Thanks you! KB

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,626 Reckon Community Manager Community Manager

    Hi @Ken_10863730

    I've moved your post into its own thread here as its a specific technical issue.

    Are you on the latest v31 edition of Personal Plus? Or if not, which edition of Reckon Personal Plus are you using?

    Does this freeze occur when you're doing something specific in the software or does it not matter?

    We do have a guide with information on the most common causes of launcher issues which I'll link here - https://help.reckon.com/article/2kfspx0ipm but I'll also say that our Accredited Partner @GerryWinter is our resident expert with the Personal Range software and has resolved many cases that have come through on the Community so I'd highly recommend any advice he could provide.

  • Eric Murphy
    Eric Murphy Member Posts: 401 Reckon Hall of Famer Reckon Hall of Famer

    From what I've seen on this forum, Gerry really does help out a lot of members here.

  • Ken_10863730
    Ken_10863730 Member Posts: 2 Novice Member Novice Member

    Rav

    Thanks for getting back to me.

    1. I'm using the latest version of Reckon Personal Plus
    2. Freeze occurs randomly
    3. I had Berry Winter look at this problem for me earlier this year, he was unable to resolve

    Any other suggestions please?

    Thanks Ken

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