2 books for the same entity displaying after dashboard update

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in Reckon One
This discussion was created from comments split from: Reckon One update! ✨ Your Reckon Portal dashboard has been simplified!.

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  • sharonmcarter
    sharonmcarter Member Posts: 3 Novice Member Novice Member

    Hi Rav, I now have 2 books for the same entity for payroll - one I own and 1 that's been shared with me???

  • Eric Murphy
    Eric Murphy Member Posts: 413 Reckon Hall of Famer Reckon Hall of Famer

    @sharonmcarter do you have another account that you might have shared that other book from?

    It'll have come from somewhere I imagine.

  • sharonmcarter
    sharonmcarter Member Posts: 3 Novice Member Novice Member

    No -it's because my main log in email is the owner and shared to as well, when I delete the shared too one I can't access the book with my main log in

  • Eric Murphy
    Eric Murphy Member Posts: 413 Reckon Hall of Famer Reckon Hall of Famer

    You might need Rav's help in the morning but there's an option to unshare a book. Have you tried that?

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,657 Reckon Community Manager Community Manager

    Morning @sharonmcarter

    These two books in particular, are they actually the same book or separate books where you've created one and another created by another user and shared with you?

    When I look at your account I can see a range of books you have access to, both your own and shared. Which specific book does the above relate to? ie. what is the name of the book?

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