Unable to attach pdf from selecting a file but scanning it straight from scanner works

Cdog57
Cdog57 Member Posts: 10 Novice Member Novice Member
in Personal Plus and Home & Business

G'day,

I moved to a new pc. I am now unable select and attach a PDF from a folder. I can still attach straight from the scanner. When I select a saved pdf to attach to the transaction all I get is a black blank screen with no content.

thanks

reckon attach.JPG

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,906 Reckon Community Manager Community Manager

    Hi @Cdog57

    On your new PC, is the .PDF file extension set to launch via an internet browser (or other app) rather than a dedicated PDF reader like Adobe Acrobat Reader?

    If so I'd recommend working through the steps listed in this help guide - https://help.reckon.com/article/s0wpuhxlx8-kba-5665-unable-to-preview-pdf-attachment-from-pdf-reader

  • Cdog57
    Cdog57 Member Posts: 10 Novice Member Novice Member
    edited September 23

    thanks for the quick response - I saw and followed these steps with out success. Just so I am being clear this happening when I click on a transaction to attach a FILE (pdf) which is selected from a windows folder

    reckon attach-2.JPG reckon attach-3.JPG
  • Cdog57
    Cdog57 Member Posts: 10 Novice Member Novice Member

    Hello? Are you there?

  • Eric Murphy
    Eric Murphy Member Posts: 425 Reckon Hall of Famer Reckon Hall of Famer
    edited September 23

    What's changed? Your new computer obviously.

    So what's different about it compared to your old one, which I assume was working correctly?

  • Cdog57
    Cdog57 Member Posts: 10 Novice Member Novice Member

    Hello Eric, I don't understand your message. What is "your new compound"

  • Eric Murphy
    Eric Murphy Member Posts: 425 Reckon Hall of Famer Reckon Hall of Famer

    Sorry, fat fingers. Corrected

  • Cdog57
    Cdog57 Member Posts: 10 Novice Member Novice Member
    edited September 23

    Thanks, I suffer that occaisionly - I tested against each other without making and saving any actual transactions and I must have not checked grabbing a file as an "attach" to a transaction. Scanning something works and I can go back to view what was scanned in

  • Cdog57
    Cdog57 Member Posts: 10 Novice Member Novice Member

    I have "fixed" this. I opened file operations and performed a file copy. I made sure the transactions were dated correctly. After the copy was completed I opened it and now I can open files with the attach function. No idea why this worked. Of course I tested this on another PC first. I am no longer having to print and scan in attachments which is one thing I hated doing

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