STP for DEC 2024

amltong
amltong Member Posts: 15 Reckoner Reckoner
in Reckon Payroll

Hi there

Wondering if anyone can assist. Checking through the STP submissions on Reckon - and the Total PAYG for a particular month (Dec 2024) is totally different in the STP submissions as compared to the actual Payroll numbers that was submitted. No other month is affected

Appreciate any assistance

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,005 Reckon Community Manager Community Manager

    Hi @amltong

    Can you let me know where you're comparing this to? Are you looking at submission details in GovConnect or somewhere else such as W1/W2 prefill data in the ATO Portal for example?

  • amltong
    amltong Member Posts: 15 Reckoner Reckoner

    Hi RAV

    Thanks for coming back to me. I am comparing it with the relevant Pay Run vs the STP submission page. The EOFY STP was all good but this one month has an outlier. Not sure how it would have been different as the Pay Run is correct, but the sum reported on the "STP Previous submissions" Page is incorrect. Should I re-submit the Dec Pay Run again to ATO to fix this?

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,005 Reckon Community Manager Community Manager

    Should I re-submit the Dec Pay Run again to ATO to fix this?

    No I wouldn't do that, if the EOFY finalisation was correct and successfully submitted then it has already overwritten any and all previous balances that came before it, including this December 2024 pay run. So I don't think there's anything more you need to do here at this point.

    With that said, when you look at that specific STP submission, does the Type show as Pay Run or Update Event

    Also, more importantly, was this particular pay run edited ie. created with an incorrect tax amount and STP submission sent then later on edited to correct it?

  • amltong
    amltong Member Posts: 15 Reckoner Reckoner

    Yes - GovConnect. The numbers are completely wrong. Thanks for looking into this

  • Eric Murphy
    Eric Murphy Member Posts: 443 Reckon Hall of Famer Reckon Hall of Famer

    Agree with the admin, if your finalisation was correct then there's nothing more required.

  • amltong
    amltong Member Posts: 15 Reckoner Reckoner

    Thanks for that.

    Finalisation Submission

    We should clarify. There are two finalisation files on the same date.

    The first submission is correct. "Update Event" is YES. "Full File Replacement" is NO

    The second submission appears to be complete rubbish. The numbers have no bearing to actual wages and actually missed out 2 employees. "Update Event" is YES. "Full File Replacement" is NO

    We are really baffled as we have been on the system for years and this has never occurred.

    December Submission

    Just for administrators info.

    "Type show" - Pay Run. "Full File Replacement" - No.

    No editing - as the numbers bear no resemblance to the final pay run. I know we had issues regarding the system not being able to deal with a change of super - but there was a fix. So not sure if this has any bearing.

    Appreciate any help as our accountant is now unable to match the numbers.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,005 Reckon Community Manager Community Manager

    @amltong an EOFY finalisation is an update event-type submission but with an added flag that also finalises your balances so the status of it showing Update Event - Yes is normal.

    If you open a new 2024/25 EOFY finalisation by going to the EOFY menu in Reckon One, select all relevant employees and then review the balances that display on-screen, are they correct?

  • amltong
    amltong Member Posts: 15 Reckoner Reckoner

    Hi Rav

    The balances are correct. The 2024-2025 EOFY submission in the "EOFY Tab" under Payroll is also correct.

  • amltong
    amltong Member Posts: 15 Reckoner Reckoner

    Our accountant has informed us that the incorrect STP balance is what they have

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,005 Reckon Community Manager Community Manager

    Our accountant has informed us that the incorrect STP balance is what they have

    Is your accountant looking at Reckon GovConnect or somewhere else such as the W1/W2 prefill balances in the ATO Portal for example?

    The reason I ask this is, prefill balances in the ATO Portal have a common tendency to get out of sync with STP submissions and there are specific reasons for this which are outlined here. If that's what your accountant is looking at then they simply need to edit the W1 & W2 fields in the ATO Portal. My gut feeling is that's what is happening here but if I'm mistaken then please let me know.

    If your EOFY finalisation is correct then when it comes to employee balances, there is nothing more to do.

  • amltong
    amltong Member Posts: 15 Reckoner Reckoner

    Ok will check with them. Does this mean we cannot rely on the figures in the GovConnect tab in Reckon?

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,005 Reckon Community Manager Community Manager

    Other way around.

    When it comes to payroll, the balances in your software should be your source of truth, particularly the EOFY finalisation if we're talking about the whole year in general.

    The prefill balances on the ATO Portal on the other hand shouldn't be relied on as they can become out of sync for various reasons as outlined in that linked post above.

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