Does the Reckon Portal still timeout in 2025?

SPIRAL
SPIRAL Member Posts: 1 Novice Member Novice Member
edited October 20 in Reckon One

Below was your comment in 2022, please advise if this is still the case and you can't change settings for Reckon to stay on longer ??

""We've had to introduce an inactivity timeout to the Reckon Portal as part of our 2022 security review with the ATO (which all software providers are required to do). This means that if you don't interact with the Reckon Portal for 15 minutes it will automatically logout.

Please note, if you are continuously working in a service eg. Reckon One, Reckon GovConnect etc you will not be logged out of that however in the background you may notice that the tab with the Reckon Portal has returned to the login page if you haven't used that page over a 15 minute period.


Unfortunately, this is a requirement so cannot be changed in your settings.""

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,045 Reckon Community Manager Community Manager
    edited October 20

    Hi @SPIRAL

    Yes, this ATO requirement is still in effect.

    As above though, if you're actively working in your Reckon One book it will not timeout unless its been left idle.

  • Jason_Z
    Jason_Z Reckon Staff Posts: 274 Reckon Staff Reckon Staff

    Hi @SPIRAL

    Just to add as well,
    If you've already logged in earlier in the day on that device, you shouldn’t need to re-enter MFA again, as I recall, it only prompts once within a 24-hour period.

    So if you get timed out, logging back in should be relatively easy.

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