How to Export Super File from Hosted to Quick Super (Host Plus)

Leanne_7663246
Leanne_7663246 Member Posts: 185 Reckon Star Reckon Star
edited October 27 in Accounts Hosted

Hi

Normally I manually enter our super however with the changes next year I want to have a quicker way to do it. I have tried exporting in the past but no luck. I just tried both the export super data and export saf options. Both came up with errors. Errors have been different. Latest one was as follows

image.png

Can someone tell me what I am doing wrong. The requirements are that it is a csv file.

Any help would be appreciated.

thanks

Leanne

Answers

  • Zappy
    Zappy Accredited Partner Posts: 5,228 Accredited Partner Accredited Partner

    You can export the SAFF file yes

  • Eric Murphy
    Eric Murphy Member Posts: 480 Reckon Hall of Famer Reckon Hall of Famer

    Leanne, is this happening when you upload your file to Quick Super?

    From your image it looks like it's try to find specific information in those fields but can't or isn't in the right format. Have you check that out?

  • Leanne_7663246
    Leanne_7663246 Member Posts: 185 Reckon Star Reckon Star

    Hi Eric

    It is happening when I try and upload the file to Quick Super. I agree it looks like it is trying to find specific info. I am just not sure how or what to change to that there are no errors.

  • Eric Murphy
    Eric Murphy Member Posts: 480 Reckon Hall of Famer Reckon Hall of Famer

    If it's not missing information then it's usually the format that it's upset at

    I'd start with each of the fields that are listed in column E of your image.

    It looks like it's all related to the first employee in the file, if that's what column C is referring to

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,158 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Rav has confirmed that there will be additional features introduced to accomodate Payday Super next year 😁

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 538 Reckon Staff Reckon Staff

    Hi @Leanne_7663246

    Apologies for the inconvenience caused.

    Could you please confirm if the issue is still persisting and whether you require any further assistance? I’ll also reach out to you privately to gather some additional information to help resolve the matter.

    Thank you for your patience!

    Kind regards,
    Tanvi

  • Zappy
    Zappy Accredited Partner Posts: 5,228 Accredited Partner Accredited Partner

    @Leanne_7663246

    Call me 0407 744 914

    Kevin