When does fast coding come through?

Penny
Penny Member Posts: 7 Novice Member Novice Member
in Reckon One

One day it never came at all, and it seems highly variable.

Best Answer

  • Penny
    Penny Member Posts: 7 Novice Member Novice Member
    Answer ✓

    Yes I can. October 31 now through, but November 4 yet to come through.

Answers

  • Penny
    Penny Member Posts: 7 Novice Member Novice Member

    Using Open Banking.

  • klaura
    klaura Reckon Staff Posts: 479 Reckon Staff Reckon Staff

    Hi @Penny,

    Can you please provide us with more details about the issue you are facing? This is to help us better understand your situation.

    We also have a KB available that might offer some helpful information.

    Set up Open Banking in Reckon One - Reckon Help and Support Centre

    Best regards,

    Karren

    Kind regards,

    karren_-_community_signature.png
  • Penny
    Penny Member Posts: 7 Novice Member Novice Member

    The bank (ANZ visa) transactions from October 31 never came through in fast coding. Today all the weekend transactions came through (November 3), but still not the transactions from October 31. This has happened once before, and we've only had Reckon for less than a month. I just manually enter them as payments.

  • klaura
    klaura Reckon Staff Posts: 479 Reckon Staff Reckon Staff

    Hi @Penny,

    I just received a similar question about the transactions from October 31st missing in Open Banking. Is this happening with all of the accounts?

    Best regards,

    Karren

    Kind regards,

    karren_-_community_signature.png
  • Penny
    Penny Member Posts: 7 Novice Member Novice Member

    Yes, with two bank accounts and ANZ Visa.

  • klaura
    klaura Reckon Staff Posts: 479 Reckon Staff Reckon Staff

    Hi @Penny,

    Could you please check your feeds once more? The problem has been resolved by our bank data team. You should now be able to see missed transactions.

    Best regards,

    Karren

    Kind regards,

    karren_-_community_signature.png
  • Penny
    Penny Member Posts: 7 Novice Member Novice Member

    No, it has got worse. Instead of just the occasional day missing, it's the occasional day coming through. I've had to enter most transactions manually. Did work on November 3rd and November 10 though. Can someone please call?

  • Penny
    Penny Member Posts: 7 Novice Member Novice Member

    All transactions for the week have just come through today?

  • klaura
    klaura Reckon Staff Posts: 479 Reckon Staff Reckon Staff

    I apologize if you're still experiencing this, @Penny . I will inform the relevant team and get back to you as soon as possible.

    Kind regards,

    karren_-_community_signature.png

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