Failed to mark payrun as paid - inactive employee

Tonya2020
Tonya2020 Member Posts: 26 Reckoner Reckoner
edited November 6 in Reckon Payroll

hi so I am trying to put through a new pay run but it keeps telling me that I can’t because one or more employees are inactive. Nothing has changed since I last reported but I keep getting the same message which I will attach here

Answers

  • Tonya2020
    Tonya2020 Member Posts: 26 Reckoner Reckoner
    edited November 6

    Error message in the app

    image.png
  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 545 Reckon Staff Reckon Staff

    Hi @Tonya2020

    Apologies for the inconvenience.

    Do you have any Case number for the previous report?

    Regards

    Tanvi

    image.png
  • Tonya2020
    Tonya2020 Member Posts: 26 Reckoner Reckoner

    @Rav I am hopefully on the right page here and hopefully someone can help

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,109 Reckon Community Manager Community Manager

    Hey @Tonya2020

    Yep you're in the right place 🙂

    From the looks of your screenshot there's only one employee in this pay run, correct?

    If you tap on the Employees menu in the app, then tap on the Archived tab at the top, do you have any employees who are currently archived?

  • Tonya2020
    Tonya2020 Member Posts: 26 Reckoner Reckoner

    yes. I have maybe 7 out of 10 of previous employees that I have archived

  • Tonya2020
    Tonya2020 Member Posts: 26 Reckoner Reckoner

    and yes there is only one person in this pay run

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,109 Reckon Community Manager Community Manager

    I'm going to shoot through an access request to your book so we can take a closer look at this one. It'll come through separately via email, can you please grant access when you have a sec.

  • Tonya2020
    Tonya2020 Member Posts: 26 Reckoner Reckoner

    hi @Rav sorry it took so long to get back to you I was in an internet dead zone

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,109 Reckon Community Manager Community Manager

    No problem at all @Tonya2020

    I've just jumped into your book to take a look at things and I can see what you mean in regard to the pay run not marking as paid.

    Give me a few minutes and I'll check into a few things with this and come back to you.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,109 Reckon Community Manager Community Manager

    @Tonya2020

    Can you do me a favour and delete this draft pay run altogether and recreate it and try one more time now.

    Let me know if its successful for you (or not).

    Cheers

  • Tonya2020
    Tonya2020 Member Posts: 26 Reckoner Reckoner

    sorry no dice @Rav its still not going through. I’ll try it again just to be sure

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,109 Reckon Community Manager Community Manager

    Thanks for trying @Tonya2020

    I'm not quite sure what's happening here yet as all the things I've checked look to be ok. The employee is certainly active, along with the super fund and pay items being used.

    I've put the details of this together into a case and sent it over to my product dev team to investigate. Leave this one with me for a bit and I'll keep you posted as soon as I get some more info from the team.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,109 Reckon Community Manager Community Manager

    Ok quick update, the devs worked their magic a little quicker than I expected which is great.

    A couple of quick things to cover. Firstly, this should now be working correctly however, you'll just need to jump back into the draft pay run and adjust the earnings & hours to ensure they're correct.

    Once that is done, mark it as paid and it should go through successfully.

    Either way, please let me know how you go.

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