Failed to mark payrun as paid - inactive employee

pmockler
pmockler Member Posts: 8 Reckoner Reckoner
in Reckon Payroll

hi

When trying to submit pay run it says employee inactive. However, nothing has changed he should still be active.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Hi @pmockler

    If you click on the Employees menu in Reckon One, then click on the Archived tab, do you have any employees who are currently archived or are they all active?

  • pmockler
    pmockler Member Posts: 8 Reckoner Reckoner

    2 are archived but not the employee I am trying to submit a pay run for

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Thanks for that.

    Can you do me a favour and delete this draft pay run altogether and recreate it and try one more time now.

    Let me know if its successful for you (or not).

  • pmockler
    pmockler Member Posts: 8 Reckoner Reckoner

    Just did this and I am still having the same issue.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Thanks for trying

    Ok, can you please try this out, it should do the trick but let me know either way.

    • Make the employee in your pay run inactive ie. archive them image.png
    • Once that's done, reactivate the employee again
    • Remove the employee from the pay run and then add them back in (this is an important step) image.png

    Let me know how you get on.

  • pmockler
    pmockler Member Posts: 8 Reckoner Reckoner
    edited December 5

    Hi Rav

    I did all the above steps, and I still canโ€™t submit pay run.

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