Failed to mark payrun as paid - inactive employee

pmockler
pmockler Member Posts: 11 Reckoner Reckoner
in Reckon Payroll

hi

When trying to submit pay run it says employee inactive. However, nothing has changed he should still be active.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,235 Reckon Community Manager Community Manager

    Hi @pmockler

    If you click on the Employees menu in Reckon One, then click on the Archived tab, do you have any employees who are currently archived or are they all active?

  • pmockler
    pmockler Member Posts: 11 Reckoner Reckoner

    2 are archived but not the employee I am trying to submit a pay run for

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,235 Reckon Community Manager Community Manager

    Thanks for that.

    Can you do me a favour and delete this draft pay run altogether and recreate it and try one more time now.

    Let me know if its successful for you (or not).

  • pmockler
    pmockler Member Posts: 11 Reckoner Reckoner

    Just did this and I am still having the same issue.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,235 Reckon Community Manager Community Manager

    Thanks for trying

    Ok, can you please try this out, it should do the trick but let me know either way.

    • Make the employee in your pay run inactive ie. archive them image.png
    • Once that's done, reactivate the employee again
    • Remove the employee from the pay run and then add them back in (this is an important step) image.png

    Let me know how you get on.

  • pmockler
    pmockler Member Posts: 11 Reckoner Reckoner
    edited December 5

    Hi Rav

    I did all the above steps, and I still canโ€™t submit pay run.

  • klaura
    klaura Reckon Staff Posts: 504 Reckon Staff Reckon Staff

    Hi @pmockler,

    Are you still having issues with processing the Payrun?


    In some cases, an inactive Superannuation fund can cause this issue.
    Would you mind checking your Superannuation funds in the Payroll settings to see if any are marked as inactive? If so, you may need to set them Active again.

    Let me know if that helps.

    Kind regards,

    Karren.png
  • pmockler
    pmockler Member Posts: 11 Reckoner Reckoner

    Yes I am still having issues. I checked, and super is active.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,235 Reckon Community Manager Community Manager

    @pmockler

    Are you using the Reckon Payroll mobile app or are you working on the full payroll experience on your PC?

    Can you provide the pay date of the pay run that is currently sitting in draft status that you're trying to complete along with the name of the employee that is causing the issue.

    I'm going to shoot through an access request to your book to see if we can try something out from our end. It'll come through separately as an email, please take a look and grant access when you have a chance.

  • pmockler
    pmockler Member Posts: 11 Reckoner Reckoner

    pay date 6 December. Employee Derek Treanor

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,235 Reckon Community Manager Community Manager

    Hi @pmockler

    We've just had a look at your book and this should now be fixed for you. When you next login you'll see your pay run in draft status, you will need to enter the pay run details for this employee ie. hours, earnings etc.

    Once that is done, you should be able to mark it as paid without issue but please let me know how you get on.

  • pmockler
    pmockler Member Posts: 11 Reckoner Reckoner

    Thank you. Yes, it now works.

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