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Reckon Mate - Frequently Asked Questions (FAQ)
Have questions about the new Reckon Mate mobile app? Check out our Frequently Asked Questions (FAQ) page below! You'll find the answers to the most common questions there and we'll be adding to this as we go.
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Getting started with Reckon Mate!
Reckon Mate allows you, as the employee, to view your leave balances, pay slips and personal details registered with your employer and much more! To get started, check out our guide below -
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Reckon Mate update v1.0.34 📲 - Bug fixes
Reckon Mate app - v1.0.34 update The Reckon Mate app has received an important new update which resolves a couple of issues affecting the ability to login and access the app normally. We recommend that Reckon Mate users download this new update as soon as possible so that you're on the latest version of the app. Download…
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reckon mate does not start up
As an employer I am trying to invite an employee to reckon mate via Reckon One Touch Pay. I press the send email invoice button, a pop up says “Email invite has been sent” . The employee does receive an email. (1) But when the employee responds with their own email and password - it always states " oh oh there is an error"…
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What is Reckon Mate?
Reckon Mate is the employee facing app for businesses who use the Reckon Payroll app. Reckon Mate gives you the ability to check your payslips, leave balances, superannuation, deductions and allowances from anywhere on your smartphone. Reckon Mate also has a year-to-date payroll summary, which makes make it easy to see the…
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How do I revoke employee access to Reckon Mate?
If your employee has resigned or no longer wishes to use Reckon Mate you can revoke their access. This will remove the employee's ability to view their payroll information in the Reckon Mate mobile app. For easy step by step instructions on how to remove employee access to Reckon Mate, please click our guide below.
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How do I invite employees to Reckon Mate?
You can now invite your employee to download Reckon Mate mobile app from the Reckon Payroll app! The free Reckon Mate mobile app allows your employees to view their pay slips, leave balances, payroll summary and much more! For step by step instructions on how to invite your employees, check out our guide below.