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Can't send Reckon Mate invites. Help file is incorrect. Here's a workaround. Proper Fix needed
This error is apparently due to a new permission called "invite", that the role 'Employee' needs to have but the default 'Employee' role does not have it and it can't be enabled by the Administrator role as the default roles (there are 6 of them) are read-only. This appears to have been a 'miss' when the new feature was…
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Reckon Mate update! 🆕 - Now available to users who have upgraded to Reckon Payroll!
We're really excited to let you know the Reckon Mate app has received a brand new update which gives the app a fresh new look but more importantly, allows our Reckon One & Payroll Premier customers who have upgraded to Reckon Payroll to use Reckon Mate for their employees!✨ Reckon Mate allows your employees to view their…
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Reckon Mate update! 🆕 - Now available to Reckon One users who have upgraded to Reckon Payroll!
Hi everyone! We're really excited to let you know Reckon Mate has received a new update which gives the app a fresh new look but more importantly, allows our Reckon One & Payroll Premier customers who have upgraded to Reckon Payroll to use Reckon Mate for their employees!✨ Reckon Mate allows your employees to view their…
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Reckon Mate - Frequently Asked Questions (FAQ)
Have questions about the new Reckon Mate mobile app? Check out our Frequently Asked Questions (FAQ) page below! You'll find the answers to the most common questions there and we'll be adding to this as we go.
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Getting started with Reckon Mate!
Reckon Mate allows you, as the employee, to view your leave balances, pay slips and personal details registered with your employer and much more! Getting started with Reckon Mate is really easy and we've put together a step by step guide which is linked below 👇 ℹ️ You need to be invited by your employer to start using…
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Reckon Mate update v1.0.34 📲 - Bug fixes
Reckon Mate app - v1.0.34 update The Reckon Mate app has received an important new update which resolves a couple of issues affecting the ability to login and access the app normally. We recommend that Reckon Mate users download this new update as soon as possible so that you're on the latest version of the app. Download…
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reckon mate does not start up
As an employer I am trying to invite an employee to reckon mate via Reckon One Touch Pay. I press the send email invoice button, a pop up says “Email invite has been sent” . The employee does receive an email. (1) But when the employee responds with their own email and password - it always states " oh oh there is an error"…
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What is Reckon Mate?
Reckon Mate is the employee facing app for businesses who use Reckon Payroll. Reckon Mate gives you the ability to check your payslips, leave balances, review your details and receive notifications as soon as your payslip is available right from your smartphone! Reckon Mate makes it quick & easy to: See your full pay…
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How do I revoke employee access to Reckon Mate?
If your employee has resigned or no longer wishes to use Reckon Mate you can revoke their access. This will remove the employee's ability to view their payroll information in the Reckon Mate mobile app. For easy step by step instructions on how to remove employee access to Reckon Mate, please click our guide below.
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How do I invite employees to Reckon Mate?
You can now invite your employee to download Reckon Mate mobile app from the Reckon Payroll app! The free Reckon Mate mobile app allows your employees to view their pay slips, leave balances, payroll summary and much more! For step by step instructions on how to invite your employees, check out our guide below.