Can anyone help me with a cash drawer which will not open. Have to use the key to open the drawer.

Hi Jann,
Sorry to hear you're having issues with your Cash Drawer!

There are some suggestions Luke from our Support team has made in a similar thread here - https://community.reckon.com/reckon/topics/how-do-i-manually-open-the-cash-draw-when-i-dont-have-the...

Let me know if that helps (or not)

Cheers
Rav