I've just upgraded to Reckon Personal Plus 2018 and I have two issues.

  • 1
  • Problem
  • Updated 2 weeks ago
  • 1
1) When I open the programme my previous file doesn't automatically open any more.  I get the welcome screen asking me if I'm a new user or an existing one. 
2) When I try a back up I get an error code 7006 message.


Photo of Steve

Steve

  • 196 Points 100 badge 2x thumb

Posted 2 weeks ago

  • 1
2 weeks ago
Photo of Steve

Steve

  • 196 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled Reckon Accounts Plus 2018 upgrade, doesn't remember previous company files..

My previous company files is set to 4.
When I first open the programme my last used company file opens.
My "Open Previous Company" tab only shows the one company.
I click on the "Open or Restore Company" tab and open up my other three companies one by one.
They now all appear on my Previous Company Tab.
If I close Reckon Accounts down and reopen only the last used company appears.

How can I get it to remember all four companies on shut down?
2018-11-27T05:40:49+00:00
Photo of Rav

Rav, Community Manager

  • 64,528 Points 50k badge 2x thumb
User requested

Please reference the new conversation here: Previous company files
2 weeks ago
Photo of Diver Dave

Diver Dave

  • 3,878 Points 3k badge 2x thumb
Steve, can you expand on your comments?  What do you mean "company files is set to 4"?  Not familiar with "company files"  - do you mean a Reckon File?

The problem of not opening the last file used, which is the norm, can be caused if the file name is too long.  How long is your file name?
2 weeks ago
Photo of Steve

Steve

  • 196 Points 100 badge 2x thumb
That is so weird.
I created two separate topics regarding two separate accounts packages, Personal and Business and Reckon have managed to merge them.  How does that work?
The company file issue is with Reckon Accounts Plus 2018.
Nothing to do with Personal Plus 2018.

Under File Menu in Accounts Plus there are the following menu items - "Open or Restore Company" and "Open Previous Company"
2 weeks ago
Photo of Annette

Annette

  • 112 Points 100 badge 2x thumb
I had this problem and got help from tech support. You can close that new/existing user box. Click file, open and make note of where the QDF file you are trying to access is saved. Close the program and then navigate to the file in Windows Explorer (or equivalent) and rename just the QDF file to one word, no spaces etc. Then reopen the program, close the new/existing box and click file, open. Navigate to the renamed file and select it. You should then be able to back it up. After that the file will load automatically when you open.
(Edited)
2018-11-28T03:13:35+00:00
Photo of Steve

Steve

  • 196 Points 100 badge 2x thumb
Thank you Annette.
That worked a treat :)
  • 1

Powered by Get Satisfaction