Reckon Accounts Emailing, Printing , Save to PDF with Error Code -20 , -30 or -41 Printer not Activated

  • 2
  • Problem
  • Updated 2 years ago
  • Acknowledged
Having problems with saving an invoice to PDF so that it can be emailed.

These have been known relate to one or more of the following.

1) Printer Driver issues
2) Printer Port issues
3) Printer Spooler issue
4) Permissions for the logged in Windows user


Try these first.

Error Code -20 , -30 or -41 Printer not Activated
http://kb.reckon.com.au/issue_view.asp?ID=3952

Best practice for Save as PDF and Emailing in Reckon Accounts Business 
http://kb.reckon.com.au//issue_view.asp?ID=4897



If you want to know more history about these PDF issues or the steps above did not work for you

***** Use at your own risk *****

"Here is an updated link to the PDF Repair Utility. Intuit has combined the separate versions into one installation package – you will be asked to select the year of QuickBooks you are working with. It is a little messy, as it leaves some files on your desktop, but that isn’t too big of a deal."


From the article below
http://www.sleeter.com/blog/2013/04/digging-in-to-quickbooks-pdf-issues/

It mentions a PDF Repair utility for Intuit's QuickBooks.

Since Reckon Accounts is based on Intuit QuickBooks, the repair utilities by Intuit would most likely work with Reckon Accounts. 

Remember they are NOT exactly the same, so Reckon's 2014 version is not like Intuit's 2014 version. For Reckon Account try the older Intuit QuickBooks 2009 options.


-IM
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Inigo

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Posted 4 years ago

  • 2
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Kevin Russell, Accredited Partner

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Why don't we just FIX THIS?
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jamesred911 .

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I have Reckon Pro 2015 on a windows 10 platform using outlook 2016 and the email invoice function will work once then I get printer errors, I have spent so many hours searching and applying all the so called fixes and not one of them works. What do I have to do to get my very expensive Reckon product to work with the industry standard office application?
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John G, Information Support Analyst

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Hi Jamesred911,

Welcome to the Reckon Community

Its quite a challenge to get Reckon Accounts 2015 to email through Outlook 2016 on a Windows 10 PC.  Our next release due out in April will be Outlook 2016 compatible.  

In the meantime here are a number of tweeks you must follow to successfully email.

Before I even start, it might be easier to roll back to Outlook 2013 - a Microsoft guide is here.

Some prerequisites:

First, install the 64-bit version of Outlook 2016.

Next, with Reckon Accounts closed, open the Reckon Accounts .ini file located at C:\ProgramData\Intuit\Reckon Accounts 2015\QBW.ini, in Notepad and add the following 2 lines at the bottom:
     [DEBUGGING]
     SIMPLEMAPI=1

Finally, run your session with UAC turned on to the Default level (1 step form the top)

We suggest you:

Launch Outlook 2016 with Run as Admin first.
then launch Reckon Accounts 2015 with Run As Admin
(set permanently by right-click icon > Properties > Compatibility)

With these settings and sequences you should now be able to create and send your emails successfully.


regards,
John
(Edited)
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Darren Chapman

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Same issue but with Windows 10 and Outlook 2013 (was working with Windows 8.1/Outlook 2013 and then stopped after Windows 10 upgrade).  Confirming the steps above work until upgrade available.

Regards

Darren
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htmr67

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Open outlook before you open Quickbooks, and everything seem to work fine.
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jamesred911 .

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Did exactly as asked and it sends 1 email then exactly the same problem
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John G, Information Support Analyst

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Hi jamesred911,

Go to Edit > Preferences > Online > Company Preferences, and change the selection on Display each email when sending more than one.  (untick if ticked; tick if unticked)

Does this make any difference?


regards,
John
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Carli Mulholland

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Can print PDF's after Windows 10 upgrade. have tried to do the steps above without success. i am running the latest outlook. - thanks
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htmr67

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I'm still using 8.1 pro and have the same issue, ive found if u use outlook for your mail? start outlook before you start quickbooks and and you can email 1 batch and then it cracks the shits
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Vera Harper

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I used the fix and it worked on my PC (windows 7)

 updated my laptop to windows 10 and now it is giving me the same error.. 

I need to try and fix it on my laptop before even considering upgrading my PC to windows 10.

Is this a technical term "cracks the shits"

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Ifti, Product Owner

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Hi all,

If you are using Reckon Accounts 2015 and Outlook 2016, you will get the issue with emailing after you send an individual or a single batch of PDF forms.

This is due to Reckon Accounts Business 2015 not being compatible with Office 2016.

Our latest Reckon Accounts Business 2016 is compatible with Office 2016 and Windows 10. Upgrading to this should resolve your emailing issues.


Note:

If you are on Reckon Accounts Business range 2016 and continue to have this issue, then please follow the below steps:

  1. Right click on the shortcut > Properties > Security> Edit > 

  2. Choose the currently logged in user > tick "Allow" box for "Full Control" > OK > OK

  3. Now run Reckon Accounts 2016 again and it should resolve the issue.



Please let us all know how you go.


Thanks

Ifti
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Sandra Lothian

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I am using Reckon Accounts 2014 / Windows 10 and Office 2016.  The 'Printer not activated 20 and 30' happens all the time following 1 use of the email print feature.  I have researched and tried all the fixed but nothing works!  I don't have the words to tell you how totally unacceptable this is.  We should not have to spend any money to upgrade to the 2016 version to get our existing software (that already costs a lot) to work!  I have to restart my computer 10-15 times a day to get my work done!

When you run the PDF repair utility mentioned above it only refers to Enterprise revisions 2009-2013 has anyone used it on Reckon Account 2014?

I need this fixed! Any help would be appreciated.
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Vera Harper

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we would all like this fixed I paid $1400 aussie  to buy my quickbooks and it wont work for emailing invoices here on my windows 10 what are quickbooks/ reckon doing about this glitch
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Andrew

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Vera, what version? Only Reckon Accounts 2016 works with Windows 10 without any major issues.
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James OConnor

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As an update I have tried all the solutions suggest to no avail. Reckon you really need to address this problem as it is getting beyond a joke.
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Craig Howard

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I am very happy its fixed.... but un happy I had to fix a fundamental function such as this.

At least I can give my printer and scanner a rest now!
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Andrew

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Reckon loves you Craig.... Paying for bug fix releases.

Lets hope you don't use payroll and webmail, as thats broken in RA2017 (https://community.reckon.com/reckon/topics/important-notice-webmail-batch-payslips-reckon-accounts-2...)

I also see  you're from NZ, which means these two broken things apply to you now you're on RA2017 again if you use payroll.

https://community.reckon.com/reckon/topics/reckon-accounts-hosted-2016-decommission
(Edited)
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Craig Howard

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Reckon loves me...Yeah...I had no choice on the pdf issue...So tired of printing and scanning!

I dont need or use Payroll or Webmail functions so no issue here ...but I sympathise with others.

I have had workarounds for other issues for a long time...eg NZ GST Reports.  I tried many times to get that fixed by accredited users...No Luck. 
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Andrew

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Always a choice Craig.... Yours was to pay for an upgrade and stay with Reckon!

Anyhow, glad your happy and your issue is fixed. Thats the main thing!
(Edited)
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Craig Howard

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Well I also had too much experience and 20 years of data invested in this software.
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Skye McClymont

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Hi, I'm having issues with the errors 'Printer Not Activated' (before I even have a chance to select the printer), in Reckon Accounts EasyStart 2013.  I'm a Windows 10 user.  It seems that, even with those error messages, I can print an invoice to PDF (latest one done end of last month, and it was fine), but I have been printing reconciliation reports to PDF, and it was letting me save them and all seemed fine, but when I went to look up a report I previously saved this way, it's not there!  (And trust me, I looked everywhere).  The problem seems to have started when I got the new computer (Windows 10, was previously using Windows Vista), in March 2016, however, some reconciliation summaries DID save that I did around mid July 2016, and nothing from then on.  Some say they are saved but won't open, and others just haven't saved at all.  Can anyone assist me with this?  I know it probably involves an update or upgrade, but if there is a way to fix this without doing that, that would be great.  I don't really want to go back to paper printing every single one.  TIA!
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Rav, Community Manager

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Splitting to new thread

Please reference the new conversation here: Printer not activated - Reckon EasyStart 2013 & Windows 10

This conversation is no longer open for comments or replies.