Reckon Hosted When trying to lodge an STP payrun done 01/7/19, we get error saying; no employees in

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Joanne_10112686
Joanne_10112686 Member Posts: 15 ✭
edited July 2020 in Accounts Hosted

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  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,131 Accredited Partner Accredited Partner
    edited June 2020
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    Can you provide any screen shots?  where staff paid yesterday with payrun dated yesterday?
  • Joanne_10112686
    Joanne_10112686 Member Posts: 15 ✭
    edited July 2020
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    Hi Linda.  This is actually for a client I do bookkeeping for and sadly she is having troubles with her Reckon log on and is in process of fixing that.  Yes it was for a payrun processed yesterday and the payrun period ended on Sunday 30/6/19, but pay date 1/7/19.  
  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
    edited July 2019
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    Joanne.  I did my first STP yesterday and my only observation is that perhaps no employees were actually selected from the list for the lodgement.
    John L G
  • Joanne_10112686
    Joanne_10112686 Member Posts: 15 ✭
    edited July 2019
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    Thanks John. Could be the case, when my client fixes her log in, I will get her to make sure employees are ticked.
  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,131 Accredited Partner Accredited Partner
    edited July 2019
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    John's suggestion makes sense - although I thought it wouldnt create a .json file if no employees were ticked?  perhaps when your client can log back in - see if you can remote access in and take some screen shots?
  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
    edited July 2019
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    It is an interesting possibility and I would have thought the same as you, Linda, that it should not be possible to have a nil lodgement.  Perhaps Reckon can throw some light on this and if it is a real issue, there should be something to flag that the file is empty.
    John L G
  • Neil_6428218
    Neil_6428218 Reckon Staff Posts: 88 Reckon Staff
    edited July 2019
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    Reckon Hosted won't create the JSON Export if no employees have been selected in the STP window.

    When you click Lodge it will return a 'You did not select any employees' message
    Or, if using the Finalise Year option (but selecting a year that doesn't have any pays in it e.g. 2019/20) you will get 'No Employees have been paid in the given year'

    We haven't received any other reports of the above error message, if we can get a screenshot of the error we can investigate further.


  • Joanne_10112686
    Joanne_10112686 Member Posts: 15 ✭
    edited July 2019
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    Thank you Neil
  • Joanne_10112686
    Joanne_10112686 Member Posts: 15 ✭
    edited July 2019
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    Hi. We are using Reckon desktop and it is upgraded to 2019 (Accounts Plus)  We go into PROCESS SINGLE TOUCH PAYROLL and an error automatically comes up, saying there are no employees paid in this year.  However, we have processed two pay runs and when you go to the employees you can see the pay runs.  Is there something we are not doing?
  • Neil_6428218
    Neil_6428218 Reckon Staff Posts: 88 Reckon Staff
    edited July 2019
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    Hi Joanne,

    Edit the Employees, select the Payroll & Compensation Info tab, click Taxes and you'll probably find that Exclude From Payment Summary is ticked, if so un-tick it and then try to open STP and it should open and display the Employees. 

    Let me know if that fixes it.
  • Joanne_10112686
    Joanne_10112686 Member Posts: 15 ✭
    edited July 2019
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    Hi Neil.
    Thank you for your prompt response. I told my client to try and that and she said that 'exclude from payment summary' was already ticked', so still  not working. Any other tips? Thanks
  • Joanne_10112686
    Joanne_10112686 Member Posts: 15 ✭
    edited July 2019
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    Sorry I meant to say already unticked :)

  • Neil_6428218
    Neil_6428218 Reckon Staff Posts: 88 Reckon Staff
    edited July 2019
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    Are they actually processing the pays via Employees Menu > Pay Employees? 

    Go through Reports > Employees & Payroll >  Payroll Summary and make sure the pays are appearing in that report when you set the Date range to 'This Financial Year'

    I cant think of any other reason why they'd be getting the error.
  • Neil_6428218
    Neil_6428218 Reckon Staff Posts: 88 Reckon Staff
    edited July 2019
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    Are they actually processing the pays via Employees Menu > Pay Employees? 

    Go through Reports > Employees & Payroll >  Payroll Summary and make sure the pays are appearing in that report when you set the Date range to 'This Financial Year'

    I cant think of any other reason why they'd be getting the error.
  • Joanne_10112686
    Joanne_10112686 Member Posts: 15 ✭
    edited July 2019
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    Hi Neil 
    Just letting you know, my client was finally able to get through on the tech support line and it had to do with the date and it is now working. Details as follows for anyone else interested: -

    It was an issue with the date in stp being in australian format and the rest of the program is in american format.

    Went into : 

    windows/control panel/clock,language,and region/regional and language options/custumize this format/date. The long date must match the short date. Problem solved.

  • Neil_6428218
    Neil_6428218 Reckon Staff Posts: 88 Reckon Staff
    edited July 2019
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    Hi Joanne, 

    Thanks for that, I've just reproduced the issue using US Date Formats.
    We'll see what we can do to fix it for the next release, for now we'll get a Knowledge Browser article published to let users know they need Australian date format.

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