Windows 10 - Will Reckon desktop products be FULLY COMPATIBLE ?

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Windows 10 is to be released later this year. Microsoft have stated will be a free upgrade for Windows 7, Windows 8 and 8.1.

As it will be free there will be a mass migration to windows 10.

Can RECKON please test and assure all customers that RECKON desktop products will be compatible.

If there are issues, then RECKON customers need to be clearly advised BEFORE WINDOWS 10 IS RELEASED

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Steve Cook

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Posted 4 years ago

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Kevin Russell, Accredited Partner

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Steve mate, I'm pretty sure Reckon 2016 will be. There isn't any reason why prior releases would be or indeed should be. I cannot believe there are still users still running XP but I see this about once a week. 
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Kevin Russell, Accredited Partner

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Andy it's a pity you missed my point. Windows 7 is almost six years old. That's an eternity in technology terms. And there is nothing stopping anyone from operating 7 and 10 in a dual boot environment. In fact it would be advisable on ms previous form. At least until 10.1
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Andrew

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and you missed my point Kev.... This 6 year old OS aka Windows 7 will be upgraded for FREE to Windows 10 in a semi automatic way. so any Reckon software that is on it will come along for the ride.

Once again, Reckons 'key' market and your your 'main' customer base would have no ideas about dual booting. I'm pretty sure you won't be able to 'dual boot' between Windows 7 and Windows 10 on the free upgrade path. But hey think of the support calls you will be getting $$$$
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Kevin Russell, Accredited Partner

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Andy mate well we shall see. The last upgrade of an operating system I did was from 95 to 98. It did not end well. I have not attempted to do that since. I'm pretty sure you will be able to dual boot by the way. I disagree about the level of tech proficiency of my Reckon clients as well. I support dozens of them. If they can't fix things I will support them remotely.
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Andrew

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Kev Mate, just cause you don't do upgrades, doesn't mean other people don't. Anyhow, we're way off track here. So until Reckon comes up with something and MS releases W10, then its all just hearsay.
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Sandy Cee

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I so AGREE with you Andrew. I am a SOHO and would not know the vaguest way to do a dual boot. The same would go with my many clients. Nor SHOULD they have to even think of that. You are WAY TOO AIRY FAIRY Kevin. Get out there in the real world!
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alainpaulr

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Experience tells me that Reckon software will be compatible. However and this is a big worry, current bugs like updating share price impossible since 19th of February will not be fixed. So we will have compatible bugs. Hardly an achievement in my view.
 
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Andrew

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Its the reckon way..... Upgrade to 'fix' bugs in older software!
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Steve Cook

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Guys your comments are valid, but not addressing the original question. You have made a simple question very complex. I am a computer technician and can understand, but the vast majority of RECKON customers are just users of the product and cannot understand these comments.

Can someone at RECKON please clearly respond to the original question ?

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Andrew

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Its more of a question that should be asked DIRECTLY to Reckon and not via one of the community support forums that are half monitored by Reckon.
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Mirko, Alum

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Hi All, I've raised this one our developers who has advised the following;

Although win10 will not be supported - the products should work. We are still testing with win10 tech preview - as there is no official date for the final release we are unsure if there will be any issues with the final version. At this point we have found no faults - in saying this Win 10 is not yet available (only the Tech Preview) and thus things could change.
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Andrew

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Oh big kev they may or may not cost more, BUT if they are being actively supported and do things our company wants them to do, then it will be worth the extra money. I see better value in spending more on a accounting solution that WORKS, compared to over $1k+/yr on a solution that sort of works, but not really.

The current batch of Reckon products we use have a long list of things that are NQR and don't work as we want. We also are spending man hours on 'work arounds' to keep things moving and man hours equals dollars. So there are savings to be made for a accounting product that works right.

I have a feeling you can't see the forest for the trees. Maybe a little too much of the kool aid?
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Kevin Russell, Accredited Partner

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Andy mate, I don't drink ANYTHING with sugar in it. I sure as hell fire wouldn't be drinking kool aid. Who on earth did your requirements anaylsis before you settled on Reckon anyway? Honestly its a bit too late to be blaming the software now.
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Andrew

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Oh Kev, you know what happens when you assume. Nothing wrong with the requirement analysis that was done, this isn't a new deployment. We have been using these products since the Quickbooks/QuickPos days from 15 years ago.

Our requirements TODAY are totally different to what they had been 15 years ago. Reckon fails to meet our requirements today, we are not interested in 'cloud' anything for accounting or point of sale.

Anyhow, enough chit chat with you. I'll leave you to drink the kool aid.
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Kevin Russell, Accredited Partner

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Andy mate pretty sure I told you. I never drink Kool aid. Ever.
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Sandy Cee

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I agree with you Andrew - yet again. It seems to be the New Reckon Way. I have been using Quickbooks products through Intuit / Reckon since about 2003 when the main product looked very much like Microsoft Money. Have upgraded since then to Business products. I didn't like the POS at all - not user friendly and had too many bugs in it for my liking and that was back in the days of win 98/ ME etc.
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Steve Cook

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Thanks Mirko.

I have a non-production PC running the Tech Preview (latest release) and MS Office 2013. I am willing to assist with testing. Just need a download link and installation key.

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Kevin Russell, Accredited Partner

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Steve mate I have the tech preview. I will only be testing 2014 and 2015. Reckon should not need to support anything older
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Steve Cook

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MS Office 2013 is the latest version for Windows computers
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Andrew

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Kev Mate, you don't speak for all of us. You might only want to support reckon 2014/2015 products, thats great. But as Windows 7 is getting the free upgrade, there is a very good chance reckon products older than this will be on the platform being upgraded.
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Kevin Russell, Accredited Partner

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Andrew mate I don't know what you are talking about. It's got nothing to do with what I want. Reckon have had a policy for ten years so they don't support the older versions.
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Dima

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Hi Andrew and Kevin,

I would appreciate your comments on my question I asked Mirko about 4 hours ago.

Dima

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Mirko, Alum

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Update and expansion to my previous post:

I’ve again raised this topic with our development team - they've advised the following;

All testing on the newest Win10 Tech Preview (Build 10130 64bit & Office 13) has passed on our latest software releases. Our Developers are still testing with each new Win 10 Tech Preview, as it becomes available, until the actual release of Win 10 – if any issues arise they will be looked into as a priority. At this stage Development are confident our latest software releases will work with the release of Win 10.
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Dima

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Hi Mirko,

Thanks for the update but I don’t think it answers my question (4 days ago). Will Reckon Accounts Personal Plus 2015 interfere with the any of the two browsers which Win10 is reported to have?

The current Personal Plus, as you know, crashes IE11.

Your advice would be appreciated.

Dima

(Edited)
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Andrew

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Its going to be one of those "You're holding it wrong" type of answers Dima ;)
(Edited)
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Mirko, Alum

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Hey Dima, the developers were testing this specific quirk with Reckon Personal Plus (RPP) 2015 & “Project Spartan", opening and closing RPP and just leaving it running while browsing - they found nothing untoward. So at this point in time, we can say it should have no idiosyncrasies so long as Project Spartan stays the same as it is. ^Mirko
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Dima

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Hi Mirko, your helpful reply to my question is very much appreciated.

Dima

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Andrew

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Hi Mirko, Any reason this 'known' issue isn't fixed for Windows 7/8 clients?
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Andrew

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Grabbed the latest Windows 10 beta (build 10162) and to my surprise RA doesn't even install, the installer flakes out with this error





clicking retry puts you in a loop, clicking cancel rolls back the install. This is a straight fresh install, and then onto installing RA. no errors from the installer for missing dependencies!
(Edited)
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Mirko, Alum

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Hey Andrew, give this support note a look into. Let me know how you go.
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Andrew

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I'm aware of the support note Mirko, already applied the fix before posting. (hence my no errors from the installer for missing dependencies comment)

My point was straight out of the box the installer failed, with no warnings at all. You had advised earlier that "Win10 Tech Preview has passed on our latest software releases". I fail to see how this could be the case when the install baffed. The installer should be checking if the .net framework is enabled and providing a warning/fix to the problem before even trying to install.

Basically I'm trying to HELP Reckon here, these types of issues shouldn't be happening. Lots of users are going to get stumped.
(Edited)
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Andrew

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@Narky One - Doing a win7/8.x in place upgrade to Win10 will be fine. The issue is the installer isn't checking if .net is installed/enabled. Win10 by default has .net disabled as well as Win 8, so its time that Reckon fixes up the installer one would think, rather then relying on users finding some KB article on how to fix the broken installer. Been broken for 3 years now. Time to fix it.
(Edited)
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Narky One

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Maybe the ideal solution would be for RA to not require .net. Of course, that is probably asking way too much. What is Microsoft's strategy, making .net disabled out of the box?
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Andrew

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Well yes, either check its installed/enabled or don't use it! MS is removing/disabling things to reduce the install footprint and to make it more secure by having less services running these days.
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Andrew

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Now onto my next issue with Win10/RA, seems the PDF printer RA installs isn't working when trying to send invoices or statements via email? Keeps tossing out a "Printer not activated error code - 20" Lots of fixes around for this on the web for win8/8.1. Seems like a old bug hanging around still in RA 2015.. Didn't have time last night to start trying them.


Mirko, is this is a know Win10 issue? I haven't found any support notes for Win10 and this issue yet, so link me up if there is!
(Edited)
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Andrew

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So..... to answer my own questions, RA 2015 won't email invoices or statements unless you run the RA program as a administrator user (right click, run as administrator). Wonderful........ Mirko Your QA department really needs to have some talking to about what 'passed' means in the REAL world.
(Edited)
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Andrew

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and to follow on from this, it seems RA doesn't work with the built in mail client that ships with Windows 10. We only have 'outlook' installed to send emails cause RA still hasn't caught up with doing SMTP direct :/ I was hoping to use the built in mail client to save installing outlook.



followed by

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Mirko, Alum

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Hey Andrew, I've passed on your feedback to the Development Team to look into. I'll be in touch with further info, once available. 
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Elaine Smith

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Thanks Andrew, Yes Window 7, I didn't even like the look of 8, as for 95 I stayed away from that too. went from 3.11 to 98 then to xp then to 7 then a big early mistake for 10 - but it still doesn't excuse Reckon for poor service for their product, its like they have our money and that's it they no interest, thank you also for the roll back article
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Andrew

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Yeah me too, Windows 8 was a bit meh and also had problems with Reckon desktop products. So we haven't gone there either. Wasn't worth the hassle.

I agree, Reckon is providing poor service, we pay over $1.2k a year in licencing fees and I feel like a 2nd class citizen. These issues are have been around for a few years on Windows 8.x, still not fixed. New feature requests fall onto deaf ears. Its all Cloud, cloud, cloud!

When we pivot to the next product platform, past vendor performance will be remembered! Thats for sure!

Let me know how your roll back goes if you go down that path.
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Rachel Bailey

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After spending two days (while trying to do invoicing) trying all the different possibilities, I've given up and will be rolling back to windows 7 ... I'm really disappointed with Reckon, I've already moved from the hosted version back to the desktop version (and paying a higher price) and now I can't even run windows 10! And in the mean time I'm just supposed to keep hoping that Reckon will fix this problem with the 2016 version maybe next year. Reckon is getting to be a joke.
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Michael Fisher

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Reckon plus 2014 & Windows 10 work!

I followed the instruction below. Hope it will help you too.
As it said, by default, Windows 10 does not have Microsoft .Net Framework 3.5.1 activated, an important service for installation (for running Reckon with Windows 10 in my own case)

http://kb.reckon.com.au/quickfaq.asp#6.

Activate Microsoft .Net Framework 3.5.1

1.    Control Panel > Programs and Features

2.    Turn Windows features on or off

3.    Scroll down the list to Microsoft .NET Framework 3.5.1 and tick the box.

4.    Click OK to save and exit. 

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Elaine Smith

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Yes that solved the email problem, thank you
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John Campbell

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I agree with many of Andrew's comments, as there are a lot of Win 8/8.1 users who will be keen to take up Win 10. This expected preference by many Reckon users for Win 10 and the considerable attention it's release has generated, should have resulted in better testing of Win 10 by Reckon.

Kevin, I am really not sure what point you were trying to make. I note you ignored Vista.

There have been a number of Win 10 problems mentioned in this thread and it is disappointing that Reckon have not been more proactive in publishing fixes for these problems. ( should I have expected this to change !)

John


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Andrew

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Thanks John for your comments. Yes I've been very vocal here about the issues!

And yes the lack of Reckon commenting here regarding these issues is deafening! Shows what they think of their users!
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Rachel Bailey

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As someone who has now had to roll back to windows 7 .. I can say it Reckon finally works without any print issues or email issues unlike 10. I've lost three days to this and had an IT consultant here trying all the different things that have been suggested to try... Reckon needs to sort out the issues with windows 10 because despite what they say above, there is issues and they aren't doing anything about either fixing them (or admitting there are issues), and they need to tell people to hold off installing 10 for whatever length of time they need to fix the issues (as the OP asked four months ago!!)
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Steve Cook

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Agreed Rachel. Reckon have sadly failed to respond to my original post.

I am staying with Win 8.1 until Reckon CERTIFY that desktop products are FULLY COMPATIBLE with Windows 10

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Reckon FAQs, Employee

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Hello Everyone,

A quick update on where we are at with Windows 10.

We have now completed initial testing on Windows 10 and while we haven’t found any issues that will stop users from being able to run Reckon Accounts on Windows 10, we can’t guarantee some users won’t experience, some unexpected behaviours’.

We expect a full test of Reckon Accounts to be completed by the end of August. At which time we will provide an update via the Knowledge Browser & the Community

If you experience Error 1920.Service QuickBooks Database Manager Service (QBCFMonitorService) failed to start, please check that  Microsoft .NET Framework 3.5.1 has been turned on.  See the KB at: http://kb.reckon.com.au/issue_view.asp?ID=5256 for a full guide.

If you are experiencing issues Emailing/Creating PDF’s please refer to: http://kb.reckon.com.au/issue_view.asp?ID=4897.

Thank you for your patience and understanding. We look forward to providing further updates post completion of full testing.


regards,
John
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Rachel Bailey

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Thanks for the update ... better late than never.
The second link for pdf issues for windows 10 is irrelevant and don't waste your time
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Andrew

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Are you sure this statement is correct John? But thanks for the update, even if its got a few porkies in it ;)

"We have now completed initial testing on Windows 10 and while we haven’t found any issues that will stop users from being able to run Reckon Accounts on Windows 10"

O.o no issues found? Just don't tell that to people who can't print PDFs or send invoices!
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Elaine Smith

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Well Andrew, you wrote, exactly what i was thinking! Surely they dont think we are that silly
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Annette Harris

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After reading through all the comments I am hoping that I will be able to update to windows 10 and put my desk top version on.  As I have several clients who will want to update before it cost them money to do so.   I havent had the print and pdf issue since the last 2 updates.  
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Andrew

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Best of luck Annette.... Keep us posted on how you go!
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Steve Cook

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I have installed RA Premier 2015 on a non-production Windows 10 Pro computer with MS Office Pro 2013.

Installation went smooth, but operation had all the issues described elsewhere in this thread.

I would encourage others to do the same. Try first on a NON-CRITICAL computer and take note of any issues.

I am a computer technician. I have seen other issues related to specific hardware, even though the same hardware worked perfectly under Win 8.1. Some anti-virus products also not yet compatible with Win-10. These issues are not related to this thread.

My main advice is BE CAUTIOUS. It is definitely not all smooth sailing as Microsoft and Reckon would have you believe. Be sure of compatibility before committing Win-10 and Reckon to your critical computers.

The upgrade is free for 12 months, so no need to dive in head-first in these early days. I am sure many issues will be resolved as Win-10 matures. Just be patient !

I am certainly waiting at least 3 months, maybe longer......

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Annette Harris

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Thanks so much for your comment I will put off doing mine until needed :-)
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Sandy Cee

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Yes, i am thinking the same thing. Actually, I am now thinking I may go the online way. Need to check out pricing first though.
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Andrew

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Sandy - Be careful of the Online way, Reckon One is missing a LOT of basics, like customized invoices, statements to name a few things. So do the trial first before you jump ship!
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Andrew

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Plus if going to online accounting, make sure you shop around and compare all the online products, quickbooks/xero/reckon one are main ones. Pick the best one! ;)
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Steve Cook

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"We expect a full test of Reckon Accounts to be completed by the end of August. At which time we will provide an update via the Knowledge Browser & the Community"

End of August was two weeks ago. RECKON please provide the promised update !
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Steve Cook

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Small point of interest....
I have setup a new Windows 10 computer for a client
Installed MYOB 2013....( yes 2013 ! )
Activated OK, restored MYOB backup OK

No hacks
No workarounds
No "Run as Administrator"
No calls to tech support

It just WORKED !

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Andrew

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Always nice to hear how the other side of the fence went.... sadly I don't think your comment will stay around long here ;)
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John Campbell

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I am keenly anticipating the release notes for RPP 2016 to see what may have been achieved from all our user requests. Can't be long to wait ?
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Andrew

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Hi John, Nov 2015 was tossed around as a release date for Reckon Accounts, so still a while to go. Based on the time frame between releases, I doubt we'll see much more than Windows 10 fixes and a change to the mail sending system (which will help fix the windows 10 issues).

Reckon confirmed finally a move away from outlook to being able to send directly via SMTP. YAY. Which funny enough, will fix more of the Windows 10 run as admin issues.
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Reckon FAQs, Employee

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Hi Andrew, 

Nov 2015 is the expected release date for Reckon Accounts Personal (the old Quicken).  It will be Windows 10 compatible.

Reckon Accounts Business 2016 is scheduled for release in April 2016 and it will be Windows 10 compatible.

regards,
John.
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Andrew

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Great news John!
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Reckon FAQs, Employee

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Hi Everyone,

Update to our position on Reckon Accounts and Windows 10.


Microsoft began rolling out its newest operating system Windows 10 (Pro and Home editions) at the end of July.

Our Quality Assurance team has tested our currently supported versions of Reckon Accounts (2014 R2 & 2015 R2) on Windows 10 and we did not find any issues that will stop users from being able to run Reckon Accounts on Windows 10.  

The next release (Reckon Accounts 2016) will be the first release that is fully compatible and officially supported with Windows 10.

Our latest version of Reckon Accounts (2015) was released prior to Windows 10 being made available and while it isn’t fully supported on Windows 10, our Support team will endeavour to help wherever possible.

Once you have upgraded your Reckon Accounts PC we suggest you set your Reckon Accounts launch icon to Run as Administrator in the icon's Properties > Compatibility tab > Settings. If you experience problems with emailing or creating PDF files, please refer to our article:  Best practice for Save as PDF and Emailing from Reckon Accounts Business on Windows 10.

We have found that the choice of Edge or Internet Explorer 11 as the default browser has no impact on performance.  

New installations on a new Windows 10 PC should check that .Net Framework 3.5.1 has been turned on in Progams & Features > Turn Windows features on or off.  For a full guide see the article; Error 1920. Service QuickBooks Database Manager Service failed to start when installing.  If .Net Framework 3.5.1 is not turned on for installation, the installation will fail with the Error 1920 message.  

Hosted users should prefer Internet Explorer 11 over the new Edge browser.  We also prefer Firefox and Google ahead of Edge.


regards,
The Reckon Team
(Edited)
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Annette Harris

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No Patch to try and fix some of the issues between now and next year for desktop version? 
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Andrew

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Its not the Reckon way..... Charge you for a upgrade instead!
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Rachel Bailey

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Unbelievable! I'm having to wait another 7 months for this to be fixed!!!!! I'm so unimpressed right now with Reckon. Don't tell me to try reloading and trying the fixes above that don't work since I've tried them all.
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Annette Harris

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Hi Rachel, what issues have you had I only have 2 clients on windows 10 and they both upgraded from a lower addition.  So just weird stuff that I have seen and the printing issue which I worked around by putting on CUTE PDF for them 
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Andrew

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So 3rd party software to fix it then? Hmmmm.....
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Annette Harris

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yes but for now it was a quick fix especially for a client with a rescue file 
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Steve Cook

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Just to add more complexity to the mix...MS Office 2016 has been released

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