Best Of

Kris_Williams

I did manage to get connected to Single Touch Payroll - Reckon GovConnect by calling the phone number provided during the process and have double checked that Reckon is noted as the 'Hosted SBR Software Service' as my nominated service provider via the RAM Access Manager.

Your prompt in relation to that is why I decide to logon and have a look. I reckon that it always pays to get confirmation...

As for reading the tutes... Those were my first port of call but a combination of the differences between my software and the tutorials being based on older versions is what was holding me up as there's many to go through and with the limited time I had available to me yesterday, I thought approaching the community for help and advice would save me some time and provide further insight; so thanks very much for replying to my query 🙂👍

@berniedehmel The Payroll App is for those who don't have accounting software with integrated payroll. The program you're using - Reckon Accounts Plus - has integrated payroll so the setup & configuration for STP is done via that, utilising Reckon's Portal ("GovConnect") for STP submissions/reporting 😁

I have consistently found the PAYG amounts calculated by Hosted to be correct. Invariably the variances I have experienced have arisen because the set up of employees/payroll items in the system has been incorrect

The sorts of things I would be checking are:

• set up of any salary sacrifice supn
• making sure correct tax code is used for employees
• making sure employees are not being incorrectly treated as having HELP debts

try Edit - Preferences - Reporting, select Gross and see if that helps

Hi there Rosie,

Thanks for taking the time to share this 😊. Can I get you to pop over to our Reckon Product Ideas portal linked below and share it there as well. The Ideas Portal is where our users can share their suggestions and ideas for product improvement such as this and fellow users can vote on it as well. Our product development team use this to evaluate products updates, improvements etc that our users would like to see (where feasible).

Do you Verify Data in your Company File regularly? I’d recommend verifying & then running the Rebuild Data x 3 (For some reason rebuilding THREE times resolves a lot of issues!)

These options are both under Utilities in the File dropdown menu (along the top toolbar)

Failing that, I’m wondering if your other payment terms have somehow been corrupted 🤔 Do they still show the correct “Due Date” on the invoice template?

Try setting up one of the rogue Payment Terms again & using that on the template instead.