Best Of
Re: Email of Pay Slips not working with Reckon Hosted
It might be worthwhile giving our technical support team a call so we can have a technician take a closer look into your setup to see what could causing this for you. When you have a moment can you please give us a call on 1300 799 150
Rav
Re: Problem with QB Premier 2008/09 - Customer ID 71117
Hi @rhondac
I've checked in with a few folks on our end in relation to that message you're receiving.
It essentially means that the NEW installation of your 2008/09 software that you've put on the new laptop has not had any tax or other updates installed on top of it which the version on your previous laptop did.
As a long shot, if you still have the installer .exe file for those updates you could potentially try to install it on the new laptop, unfortunately I can't guarantee that this will work. There is the added issue of activation of this older software which is not possible so it might render the conversation about the required updates as a moot point.
Looking forward, the best option I could suggest for you to consider is moving to the current version of Reckon Accounts (2021 currently) and use that. I believe your file will upgrade directly to the current version of Reckon Accounts without the need for a stepped upgrade process in intermediary software versions.
I know that's a fair bit to take in so it might be best for me to organise a call for you from our Customer Service team for a chat about some options. If that's something you'd like to do, please feel free to send me a Private Message with your contact details and Customer Number and I'm happy to organise it.
Rav
Re: cant send my file to Gov connect
Thanks for getting back to me @peter24468
Ok this makes a lot more sense now. You can't change the branch number on your STP entity yourself and there are a few reasons for that but we can organise this for you from our end.
Before we can make any changes though, I'll need to confirm a few things.
Firstly, what is the ABN in question here?
Secondly, you've sent submissions to the ATO using this STP entity that does not have a branch number, correct? If so, before we can make any changes to the configuration you'll need to bring any current/active balances that have been sent back down to zero.
Has the 2020/21 year been finalised successfully already or is that what you're currently going through to do?
Rav
Re: Can you show invoice numbers next to payments on customer statements
As Charley suggested, use the Inv # in the payment detail (I always enter "Inv xxx" in the Customer Payment Memo field as I prefer to use the payment's "Reference #" as the Pymt No. (eg "EFT", chq # etc):
Acctd4
Re: Salary Sacrifice
Doesn’t matter what the super company is, those details are in his name and personal details. Yes I would do want Shaz suggested and unlock pays, keeping a note of the gross, tax and net so that when you replace the item nothing else changes
Re: Salary Sacrifice
Thanks for further comments - Shaz Hughes do you think it is worth recreating payroll item again and then adjusting this years pay cheques only - just wondering if I do this whether this would affect any other reports.
Re: Report by account and class
Thanks for the reply Bruce. This doesn't quite meet my requirement, I am looking for a single column listing the class ID, not a column per class. I am looking to expand the use of class that would make the report many pages wide if I ran it by class.
Do you know if there is a way of doing this (per my screenshot in my original post)?
Re: Reckon Accounts - email send bug
Hi,
I have had the same problem with Premier 2017. After much research, the problem appears to be that most email servers are upgrading security to include TLS1.2. Reckon has no plan to upgrade its email to this standard. I work around the problem by printing report to PDF then attaching thru my normal email program. This may now be academic as Reckon will now not reactivate and "read only" my software without annual subscription.
Re: How do I match a Payment in the Bank Feed to 2 payments in the register
I agree with Kris - I don’t use importing either as I memorise many of my transactions to auto-enter anyway, so don’t see the point 😁
As previously suggested by John, Clearing accounts are the way to go! I use them a lot for multiple payments made within the 1 transaction.
A Clearing account is a dummy bank account created for the purpose of moving payments in & out. As such, the balance should always come back to $0.
Make the multiple payments out of the Clearing bank account. This leaves the total payment amount as a negative balance in that account. A single Write Chq transaction (You can also use Make Transfer. However I prefer a Chq as there’s more detail via that method) for this amount out of your main bank account - as per your bank transactions/statement - is then all that is required (NOTE: NO tax code though - it is simply a transfer of funds!)
Acctd4