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Re: Reckon Personal Plus 2022 is there to be an upgrade

Thank you for your query.

Please be assured, if there are any changes or new information and new releases, we will definitely communicate with you through email and also share updates in our community forums.

Thank you for your trust in Reckon.

Kind regards,

Reeta

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Re: Reckon Mate - payslips not appearing

Thanks for the all info @Therese R

I've put the details of this together into a case and sent it over to the mobile app product team to investigate. I'll keep you posted as soon as I hear back from them.

Rav

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Re: Reckon Mate - payslips not appearing

HI Rav

I have granted the access for you. 😊

Therese R

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Re: Reckon Mate - payslips not appearing

Thanks Reeta & Rav - I signed out and back in but still no payslips.

Rav, of the employees that have downloaded the app, only one so far can see their payslips.

I will send you a screen shot via Private message via email.

Therese R

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Re: Annual leave not accruing for new employee

Thanks Tanvi - I have removed the zero's from the set up. Interesting to note that there were zero's in the PL and RDO set up as well but had no issues with those accruing - I have deleted them also just to make sure.

Kind regards

Therese

Therese R

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Re: Annual leave not accruing for new employee

Hi @Therese R

For Leave Accrual Calculating, please remove the 0.00 from the Maximum Accumulation as mentioned in your above attached screenshot.

Entering 0.00 means, that you're setting a Maximum Limit to 0 and hence is not accruing anything for the Pay runs.

Once removed, save and create a Pay run to test if it is accruing leave or not.

Please let us know for any concerns/issues. Thank you!

Regards

Tanvi

Tanvi_kataria

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Re: Deleting uploaded excel and pdf files from MyLive (Q drive)

Thanks for the suggestion Shaz - will do this.

Therese R

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Re: Reckon One update! ✨ Bounce back emails, multi-line descriptions and more!

Hi Rav, I LOVE the bounce-back emails feature, Myob & Xero don't do this and it's very frustrating to be unaware that emails have not gone through successfully. Great improvement, thank you!

Cheers Cath

Catherine Sinnott

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Re: Deleting uploaded excel and pdf files from MyLive (Q drive)

@Paul Mason In the meantime, as a workaround, I create applicable folders for my files - Bulk files can then be deleted via folder deletion if necessary 😊

Acctd4

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Re: Deleting uploaded excel and pdf files from MyLive (Q drive)

Agreed @Paul Mason, this area could do with a bit of love around file management. I can't make any promises, but I've passed this feedback over to the Hosted product team.

Rav

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