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Importing lists into new company file
Hello
I have to make a new company file in Reckon Desktop accounts as mine is too large.
I have managed to export and import most of the lists I need. However, I am having trouble with the Item list. It comes up with an error message - "The taxable setting in tax code GST has been changed. This cannot be imported"
Can someone please advise what I need to do so I can import this file?
Thank you
Ann
Re: How to process the ETP payment in Reckon Host 2023 ( Desktop)
HI shi,
When you use the Termination wizard under Employee>Employee Organizer. You will have the option to create a final pay.
Enter the termination date in the Final pay for the dismissed employee. Process the final pay in the same way as you would for a regular pay run, including any unused annual leaves. And make sure that the ETP is calculated according on the employee's termination reason.
Please consult your qualified Advisor, Accountant or Fairwork Australia for this information.
I hope it helps.
Best regards,
klaura
Re: How do I Add Reportable FBT in Reckon Payroll?
Hi @Therese R
At the current time you can add FBT to an employee via the initial YTD section within their specific profile.
Go to an employee and select the option to edit their profile ➡️ Click on Initial YTD ➡️ Click the Add button on the Fringe Benefits item and enter the amounts required.
We'll be looking to make this more visible and easier for our Reckon Payroll users in the very near future.
Let me know if you have any questions.
Rav
Re: Issue with Payroll processing for Accounts Hosted
Thank you Lucas,
Yes I will schedule that in. thank you for the suggestion.
Kind regards
Bobbi
Bobbi
Re: Timing out but not logging off
Hi Rav,
I have updated Chrome and cleared cache and cookies, I will try from here and see how it goes.
See attached pic for Chrome version
Re: Issue with Payroll processing for Accounts Hosted
Hi @Bobbi,
I still highly recommend for you to complete a full file rebuild and verification as it may have worked this time, but not the next time.
I would suggest completing this outside operating hours as it may take some time to fix possible corruptions detected in the rebuild using the tool.
Thank you and have a lovely day.
Cheers,
Lucas
Lucas
Re: Issue with Payroll processing for Accounts Hosted
Hi All,
thanks for your comments, yes, initially it did flash a Critical Error and shut down message. it was too quick to screen shot. it happened after the "create payment" button was selected.
It has now worked and I have been able to submit everything including STP, so it must have just been a glitch!
Thanks again.
Bobbi
Bobbi
Re: Issue with Payroll processing for Accounts Hosted
no I processed wages this morning without problems
Re: Issue with Payroll processing for Accounts Hosted
Hi @Bobbi
Are there any error messages appearing at any stage?
Where specifically does this occur during the pay run creation process? ie. does it occur each and every time you perform the same action?
Have you tried logging off the active session from within the Hosted control panel and logging out completely before trying again?
Lastly, just as a test does the same behaviour occur if you try logging into Reckon Accounts Hosted on a different browser?
Rav
Re: Issue with Payroll processing for Accounts Hosted
Hi @Bobbi,
Could you please provide additional information to exactly what stage you are at when processing the payroll information, where does it shut down and has an error been displayed?
It's very strange for the file to shut down completely when processing a pay run, could you please run a file rebuild for me by following this post by data recovery:
Thank you and speak soon.
Cheers,
Lucas
Lucas