Best Of
Re: Our continuing backup saga
HI @PeterC67
There is no need to run the Clean Up Company Data function.
It is best to rename or remove the TLG file that is on the Hosted platform, when you are renaming or removing the QBW file, when it is being replaced by a rebuilt file that is being upload from your computer to the Hosted platform.
Ensure that the file that is uploaded from your computer to the Hosted platform, which initially goes to the Q:\Upload folder is moved (cut/paste) from that Q:\Uplod folder to where the company data file is normally accessed from.
For people who do not share their data file, typically the QBW file would be in the Q:\ (which is the root folder or the Q: drive).
For people who do share their files so that other Hosted users are able to access it, the QBW file would be in a shared folder location.
Datarec
Re: Setting up a contractor to receive Super
If you'd like to email me direct, I'll send you my help guide I've written up on this ☺️
Acctd4
Re: What account has been used for customer receipts for orders?
Sorry, this is for the desktop version. I have posted this question in the correct area now :-)
Re: Where has a deposit to sales order been posted?
Hi @Vanessa Hales ,
First, access the customer center and select the relevant customer. Upon selection, the customer transactions will be displayed. If the sales order indicates that it is paid and you have received the payment, there should be a corresponding payment transaction. You can view the account information in the payment row under the account column, as shown in the image below.
Hope this helps.
If you have any further queries, please do not hesitate to post it in our community.
Kind regards,
Reeta
Re: Our continuing backup saga
So, we have had success, and have done a verify and integrity check on our data, locally.
How do I move it to the same folder when I re-upload it to the cloud?
IGNORE - Patience is a virtue. Just had to be a wee bit more patient.
We have gone from 15k file fragments to 3
PeterC67
Re: ✅RESOLVED - Reckon One & Reckon Payroll access issues (15 December)
Thanks for resloving the issue. I just logged in and it works. Processed our payroll and sent emails. All good.
Syed
Syed
✅RESOLVED - Reckon One & Reckon Payroll access issues (15 December)
✅ ISSUE RESOLVED - CLICK HERE FOR THE LATEST UPDATE
_____________________________________________________________________________________________
Hi everyone
We're currently investigating reports of Reckon One and Reckon Payroll being inaccessible to users.
When logging into Reckon One, you may be encountering the below error message.
Our sincere apologies for the inconvenience this is causing. We've got our teams investigating as we speak and more updates will follow below.
Rav
Re: ✅RESOLVED - Reckon One & Reckon Payroll access issues (15 December)
ℹ️ UPDATE
Hi everyone
I've moved your posts over to this main announcement so you all receive email notification of updates as soon as they're posted here.
Just as a quick update, we've got our teams investigating this as we speak. I don't have a great detail to share just yet but I'll keep you posted with new information as soon as I receive it.
Apologies for the hassle this is causing at the moment and we really appreciate your patience.
Rav
Re: ✅RESOLVED - Reckon One & Reckon Payroll access issues (15 December)
It's not just payroll. I have over 100 books and I cannot get into any of them. Have tried on 2 separate computers and get the same screen about upgrading payroll subscription but almost 90 of the books do not have payroll.
Re: ✅RESOLVED - Reckon One & Reckon Payroll access issues (15 December)
Same issue for me mate…. Trying to open Reckon One and it takes me to a Payroll Premier screen and I can't access my book or pay staff….
