Best Of

Re: Where can I see a list of transactions accociated with a single item

HI TobyT,

Glad you found it!

Feel free to reach out anytime.

Best regards,

Karren

klaura

1

Re: Where can I see a list of transactions accociated with a single item

Hi Karren,

Thank you for your reply, it helped, I found the offending entry!!

Cheers, TT

TobyT

1

Re: Reckon Account Plus 19

I do not know how to post to the world out there that Kris has been the best help ever and fixed my issue with Reckon. I cannot tell you how helpful she has been. Thankyou so much.

Kansai

2

Re: Moving from desktop Premier to hosted. Cost and performance?

Hi @Ian_8365621

Do you perform regular maintenance on your data file? What is your internet connection speed like?

Hosted is the highest edition of the Reckon Accounts range and operates on a terminal server environment. When it comes to some features it does things a little differently when compared to what you may be used to in the desktop editon such as email, uploading/downloading etc which you'll need to aware of.

My recommendation would be for you to take out a trial for Reckon Accounts Hosted then upload a copy of your existing QBW file to it so you can give it a test drive.

If you have questions around any of this, let us know.

Cheers

Rav

3

Re: Moving from desktop Premier to hosted. Cost and performance?

In my experience , i found if the total file size is above 1.2GB for RAH , things get sluggish. Cosmic has done few rollovers with company with their file size reaching as stated. They are too happy to do this rollover setting another "New data file "

A another user has Desktop with over $120M TURN OVER I will not advice them to move to RAH, their file size is over 1.3GB . They dont seems to be have any issues on Desktop. And the company is rapidly growing .

cosmic

1

Re: Super Rate Check Report

Hi @NoshcalTransport

If you add the Sales Price column on to the Super reports, this will show you the percentage rates:

(NOTE: This screenshot is just from an old Sample File, hence the out-of-date percentage rates - Obviously, the current rate is 11.5% for SG Super !)

To add a column, just click on Modify Report (top left of the report) & tick (select) Sales Price in the Columns list, then click on OK to update :

😊

Acctd4

6

Re: ⚠️ Reckon One performance issues - 4 November 2024

✅ UPDATE - ISSUE RESOLVED

Hi everyone

This issue is now resolved and Reckon One speed and performance should now be back to normal.

If you continue to experience slowness when accessing or using Reckon One today, please let us know by responding below.

Thank you all for your patience and apologies again for any hassle this has caused today.

Rav

1

Re: Why do I still encounter this error even if I disable already the Super Fund this error is referring

Hi sherina79,

I am glad it is now sorted.

Feel free to reach out anytime.

Best regards,

Karren

klaura

1

Re: Cannot open company file, error codes -6000 & -301 (DESKTOP)

Dear @TeaganHayse ,

If all of these steps have failed, it's more than likely that the backup is corrupt.

The best thing to do would be to attain a portable backup copy of the company file from your client, and try restoring that instead.

Typically, -6000, -301 is a network or permission issue, but if it's not resolved after all of these steps, the backup is likely invalid or contains invalid data preventing it from restoring - that or the USB was not ejected properly and has damaged the file somehow.

Kind regards,

Alexis McKeown

Reckon Senior Technical Support