Best Of

Hi @JO-ANNE_7327707

Which mobile provider are you with?

Can I get you to switch your phone to flight mode for 2-3 minutes and after that time switch flight mode back off. That will force your phone to poll your network provider for any messages that are queued etc.

After that, try logging in again. Does the SMS with your MFA code come through normally after that?

The wonderful Telstra!!!

I will try your suggestions.

thank you

That is perfect! Thank you so much for your explanation and examples, it's exactly what I was looking for! Thanks for taking the time to help me.

Kind regards

Belinda

@Retreev It's sounds like the journal is corrupted. I'd recommend rebuilding your company file 3 times (for some reason, THREE rebuilds can fix a lot of issues!)

File > Utilities > Rebuild Data

Let us know how you go! 🤞🏻😊

that’s good to hear, I use the Find function all the time. If you go to File, Utilities, rebuild data.

Dear @Retreev ,

To perform a rebuild, you can do the following:

1. Go to File.
2. Go to Utilities.
3. Select Rebuild Data.

Otherwise, I'm glad to hear that all's resolved now.

If you have any further issues, you're always free to reach out to us on the Reckon Community. 🙂

Kind regards,

Alexis McKeown

Reckon Senior Technical Support

Thank you everyone for your help. I was able to find it using the find function and I could access the journal that way! Few! I didn't even know the find function existed!

It might be worth doing a rebuild as well - although I'm not sure how to go about that. I will look it up.

Thanks again for all of your help, I really appreciate it.

Kind regards

Belinda (Retreev)

Hi Rav

I had tried that, different browsers, different computers also,

Glad fixed tonight as i was worried about what to face tomorrow morning if still down.