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Re: Rehired employee remains archived
Dear @JEN,
That's correct - archiving an employee is slightly different to terminating an employee - when an employee is terminated, they are marked as ineligible for payruns. You are typically given the option to add them to the inactive employees list.
Archiving an employee places them on the archived employees list, they are removed from updates and payruns - this can be applied to active employees if they are suspended from work, for instance.
If you terminated an employee and later archived them, then this process is normal, as it was handled separately from termination.
Kind regards,
Alexis McKeown
Reckon Senior Technical Support
Re: Overseas mobile number for Employee is causing error in STP
Thanks for the answers. The employee does have an Aust contact number, so that has rectified the problem.
ShelleyG
Re: Reckon hosted e-invoicing question.
Hi Suzanne DiStefano,
I'll get back to you on this one. Still confirming it with the team.
Best regards,
Karren
#TipTuesday - Easy ways to activate Reckon Accounts ✅
It’s important to activate the software to ensure the software runs smoothly. Activation is a process that verifies your software license and allows you to use all of Reckon Accounts features. Without activating the software it could operate in a limited mode, or it could stop working after a certain period.
In this guide, I will walk you through how to activate Reckon Accounts on your own, step by step.
1️⃣ Activate Reckon Accounts with your activation key
After successfully installing Reckon Accounts Desktop on your PC and opening a company file, the Reckon Accounts Activation window will appear on your screen which also indicates how many time you can use the software before you have to activate
- Click on Activate Button
2. Enter Customer id and Click next.
3. Fill up the details and click next
4. Confirming the detail and click next
5. Copy or note the activation key
6. Paste or enter in the Activation Code box and hit Finish
7. Confirmation will appear on your screen
2️⃣ Activate your license via online chat.
- Press Ctrl 3 to open the Reckon Account Activation Window
- Click on Launch Online Chat or Click here to start a chat with one of our team members. 🚨 ONLINE CHAT IS AVAILABLE FROM MONDAY - FRIDAY: 9AM - 6PM AEDT🚨
3. Follow the prompts and provide your information and enter Product Key
4. Enter Customer Id and enter in the License Key Box and hit Finish
5. Confirmation will appear on your screen
It's as simple and easy as that! We hope this information is helpful to you.
Thank you and see you next Tuesday!
Nickiu
Re: INACTIVITY TIME OUTS
THANKS SUZY-A. THAT IS PRECISELY MY EXPERIENCE. I APPRECIATE YOUR COMMENTING.
Re: INACTIVITY TIME OUTS
Hi there, I have to concur with Tony, I have 8 logins for Reckon and my team are constantly complaining of being logged out due to in activity. It used to be if you had not done anything for an hour, but now its within minuets. This is not good enough. You need to update your servers if you cannot keep us all running. We pay an absolute premium for Reckon compared to other accounts packages. Sort this issue out please, it is making Reckon impossible to work with.
SuzyA
Re: Reckon Accounts 2024 is slower
Hi Team,
Thank you very much for all of those questions and guide its has now sorted and had an awesome experience got an email as well for support and really appreciate your quick actions and prompt response.
Kind Regards,
- Bhumika