Best Of

Re: Reckon Mate - payslips not appearing

That's correct, it only generates the payment transaction itself. It does not automatically deduct any payments from your actual bank account.

If it is going to be fixed, should I wait before enabling?

Unfortunately, I don't have any indication on when a fix for this could come through so at this stage it could take a little while.

If you're not using your companion Reckon One book and don't have any plans to do so since you're using Reckon Accounts Hosted then you're more than welcome to switch that setting on now rather than waiting.

Rav

1

Re: Big mistake correction

Dear @dingo ,

I'm very sorry to hear about this situation.

In this case, if a backup is not present - including no backups from when you may have upgraded to 2024 - then there would be only one real option.

You could check the Audit Trail and see which transactions were deleted, when they were deleted, what they contained, and possibly re-enter these transactions back into the file manually.

To get the Audit Trail:

Go to Reports.
Go to Accountant.
Select Audit Trail.

From here, you should be able to review transactions that were deleted from the file recently, and re-enter them back into the file.

Outside of this, I would recommend re-checking your B:\ drive to see if there's any backups of this file recently - even older backups may give you a file to compare against.

Kind regards,

Alexis McKeown

Reckon Senior Technical Support

Alexis McKeown

4

Re: MFA help

Dear @Crown Connections Australia ,

I will send you a private message to help clear off the MFA.

Kind regards,

Alexis McKeown

Reckon Senior Technical Support

Alexis McKeown

2

Re: Reckon Community Rewards - September's $100 Gift Card Winner! 🏆🎉

Congratulations @Kris_Williams

And thank you for your contributions @Acctd4, @GerryWinter, @Zappy, @Jay Barwick_7054173

Whether you are in the top 5, 10, etc, we appreciate your good well-structured questions and insightful answers.

Clear post titles, posted in the relevant category and containing enough details gives everyone a better idea of the problem and increases the likelihood of a prompt useful response.