Best Of

Hi @megan_9161514,

Sorry to hear you're having issues with sharing files.

Just wanted to confirm that you are using Reckon Accounts Hosted and not Reckon Accounts Desktop?

Also if possible could you provide an image of the error. It would help me out loads.

Thankss
Jason

@Zheng I suspected it would be this … You need to remove the 0.00 here:

This is the maximum number of hours an employee can accrue & … by having 0.00 entered there - it's currently set that they can't accrue any at all 😬

Thanks Shaz, never knew of that feature. I'll just do as you suggested!

I have created a new employee file in Reckon, she's full time and entitled for sick leave and annual leave, for somehow, the Reckon isn't accrued her leaves, I have checked I did put the leave hours in, but still not sure where to look for the error? Could you please help? Thank you.

Where to look for the line item?

Fantastic, thank you so much for your information. 👍

@Zheng Providing you are a registered WHM employer, the correct code is 8-No TaxC & the applicable percentage should be entered in to the Tax % box:

These are the ATO's current tax rates for WHMs:

Working holiday makers income tax rates

Under the Company dropdown menu > Company Information, you should also ensure this checkbox is ticked, in order for your STP submissions to include your eligible employer status:

Dear @JO-ANNE_7327707 ,

Since this is Google Chrome, it's possible Chrome's auto-fill form data may have been altered. This can occur after your cache has been cleared.

When you next go to Hosted's login screen, check in your URL/Address bar. Next to the Favourites icon should be the Password Manager icon, highlighted below:

Click on this and see if it has your Username listed. Click on it. From there, you should be able to see if it has your Password saved as well.

If it does not, you will need to update this in order for it to recall your password.

Kind regards,

Alexis McKeown

Reckon Senior Technical Support