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I have taken it up with the support team plus many many other concerning issues.

✅ UPDATE - ISSUE RESOLVED

Just sharing another update regarding the payslip issue that occurred yesterday in Reckon Payroll. After completing our investigation, we’re very happy to report that the issue has been fully resolved.

Here’s what you need to know:

• A fix has been developed and implemented into Reckon Payroll which has fully resolved the issue and everything is now back to normal.
  
• You can view and send pay slips as usual without any issues.
  
• This issue only impacted a very small number of users. If you were directly affected, we’ll reach out to you separately via email with more details.
  

We sincerely apologise for any inconvenience this might have caused and thank you all for your patience and understanding as we worked to address it.

If you have any further questions or need help, please feel free to leave a reply below and we'll do our best to assist.

I'm concerned about the security breach this causes, how will we know if anyone has accessed our employee's data? Is this being looked into also?

I have just processed my payroll and printed payslips to find a random payslip for a person that is not part of our payroll, not even our company! I went back to view the payslips and now I can't view them - are there some issues since the update in relation to security? Also the viewing of payslips. Your help will be appreciated.

Yes, I have the same problem, how can what you email and what you print be different? I find this a bit concerning. They should be the same

Hi Reeta,

I just created a test pay run which worked perfectly. It also seemed to fix the previous pay run issue I was having. It is now correctly displaying as 'done' instead of draft.

Thanks for your help.

Bronnie