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Re: Issue changing to Account Plus & annual plan

Great thanks has worked and I can see all my past data. Thanks Ben

Ben Loke

1

Re: Issue changing to Account Plus & annual plan

Hey Ben

Thanks for flagging this. I'm not quite sure what's happening there but my friend @Jony from the Customer Service team will give you a call shortly to help out with your upgrade.

Rav

1

Re: Reckon Mate - payslips not appearing

Thanks Rav -much appreciated.

Therese R

1

Re: Reckon Mate - payslips not appearing

HI Rav

Okay thanks for the tips. I will refresh yesterdays pay run only so that the employees will atleast receive that one and going forward, hopefully will occur automatically.

Regards

Therese

Therese R

1

Re: Reckon Mate - payslips not appearing

HI Rav

That seems to have worked. Had to log in and out again though.

Will let our team know.

Thanks for the help. 😊

Therese R

1

Re: Reckon Community Rewards - September's $100 Gift Card Winner! 🏆🎉

Congratulation @Kris_Williams!

And many thanks to @Acctd4, @GerryWinter, @Zappy, @Jay Barwick_7054173

Thank you for all your contributions and your positive impact on our Reckon Community.

klaura

2

Re: 2 company accounts in Reckon Hosted

if you double click on each pay you can change the bank account to the correct one. But if you actually paid the money from the wrong one you will have to do a transfer of the total from the correct bank to the incorrect one. When you reconcile the total of the pay cheques will be marked against the single transfer in the correct account and the deposit and payroll cheques will contra each other in the wrong account

Kris_Williams

3

Re: Reckon Community Rewards - September's $100 Gift Card Winner! 🏆🎉

Oh wow what a nice surprise. Thank you guys.

Kris_Williams

3

Re: Big mistake correction

Dear @dingo ,

It's never a problem at all. I'm relieved you were able to find a backup from before this occurred.

It may be wisest to reach out to them, or to a Professional/Accredited partner.

They are experts at using Reckon, including accounting and bookkeeping.

You can reach out to a partner via https://partnersearch.reckon.com/ .

Kind regards,

Alexis McKeown

Reckon Senior Technical Support

Alexis McKeown

1

Re: Reckon Mate - payslips not appearing

That's correct, it only generates the payment transaction itself. It does not automatically deduct any payments from your actual bank account.

If it is going to be fixed, should I wait before enabling?

Unfortunately, I don't have any indication on when a fix for this could come through so at this stage it could take a little while.

If you're not using your companion Reckon One book and don't have any plans to do so since you're using Reckon Accounts Hosted then you're more than welcome to switch that setting on now rather than waiting.

Rav

1