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Re: STP SUBMISSSION STILL PENDING

Dear Jen,

Submissions can take up to one full week to process depending on the ATO's current capacity. Most STP files process in a day.

If there is an issue, however, it would be on SBR2 - it would be on the ATO's side of things. As soon as the STP is submit, it is in the ATO's hands.

If you find that this is not the case, you can click into the "Details" option in the submission to see if the ATO has updated the status.

Kind regards,

Alexis McKeown
Reckon Senior Technical Support

Alexis McKeown

1

Re: When emailing an invoice from Reckon One to your customers, which do you prefer?

Hi Rav, I have had a couple of weeks off so just coming across this now, I'm really glad it was fixed before I needed to use it!

One of the things that I hate the most about Xero is that we need to manually click a link to download invoices - a major advantage of Reckon is the ease with which suppliers can receive our invoices, they don't need to click, download and save. I understand that Reckon thought it was an improvement but am really appreciative of how quickly users' concerns with the new system were acted upon.

Cheers Cath

Catherine Sinnott

2

Re: How do I set up a Pay Item for Termination Pay?

Will check it out.

Thank you.

Woody

1

Re: WEBINAR FOR MANAGING VARIOUS LEAVE ENTITLEMENTS

Hi Jen,

I don't believe there has been a webinar for managing leave when it comes to Reckon Payroll specifically at this stage.

If its something that you and the wider Community would find beneficial, then I'm happy to pass this over to some colleagues internally to see if its something we could look at in the future.

Rav

1

Re: Payroll Premier software

Haha i did that too! I never trusted it.

The error im getting is the actual software is corrupt not the data file as such so need to reinstall the actual program.

Thanks so much for your help.

Kali

1

Re: Payroll Premier software

Hi Jen,

Yes, I did install QPRollV32 prior to the switch - thanks for the thought though.

Do you know if it's available to reinstall anywhere? You used to be able to log in and download old software - but cannot find them anymore!?

Kali

1

Re: Payroll Premier software

https://community.reckon.com/discussion/comment/20650377#Comment_20650377

Hi Kali,

I don't know where you could install the old software. I used to back up Payroll Premier every week so I had a copy of the saved file to use in the event the Payroll Premier app file corrupted and I could reinstall it.

Hopefully a Reckon Dev Team member will offer you a solution to your problem soon.

JEN

1

Re: Is Reckon Payroll Down? I can't access payroll to submit my STP?

hi. I have granted access

Arron_choi@outlook.com

Book moominn

Payroll seems to work on my wife's acct when I loglogin but not my main login

Arron

1

Re: Transaction List Display Screen for Investment Account

https://community.reckon.com/discussion/comment/20650367#Comment_20650367

Thanks again Alex. The bottom scroll bar doesn't show in full screen as it seems that there is nothing more to display. I have reduced the display size to make the scroll bar appear but then scrolling all the way to the right doesn't help.

https://community.reckon.com/discussion/comment/20650371#Comment_20650371

All the transactions in the investment account are there and show up fine when I run reports etc. If I click on a transaction, it displays the Investment amount correctly but this doesn't show when I click out of the transaction. I have performed a validate but not sure how to do a super validate. Cheers Paul

smallerfish

1

Re: Payroll Premier software

Hi Jen,

Thanks so much for your comment and feedback… and that's very interesting that you didn't have any issues. @Rav any further insights on this?

Kali

1